Rheyn Molina

I bring a blend of customer service strength and medical records analysis to help people get clear answers, feel supported, and receive accurate, compliant healthcare documentation. I’m known for staying calm, organized, and focused on solutions from start to finish.

In my Customer Service Representative role, I answered phone calls, emails, and chat inquiries from customers about health supplements. I processed orders and refunds, de-escalated issues and complaints, and made sure customers were satisfied with products and up to date with service offerings.

As an Outreach Representative with a value-based care delivery system, I reached out to patients to help them maximize their benefits and stay up to date with available services. I also supported education by inviting potential clients to seminars and programs to help them understand Medicare benefits.

Most recently, I worked as a Medical Records Analyst for compliance-focused medical records processing. I performed qualitative and quantitative reviews for Medicare compliance, supported weekly quality assurance audits, and used an AI system to examine EHRs for proper document sequencing, required reports/signatures, and complete diagnosis, treatment, and results information.