RSRocio Sendon
@rociosendon
Dedicated guest experience host with a passion for customer service.
AustraliaWhat I'm looking for
My name is Rocío Sendón, and I am currently a Guest Experience Host at Club Wyndham Asia Pacific in Surfers Paradise, Australia. With a strong background in hospitality, I have honed my skills in guest services, reservations, and administrative tasks. My commitment to providing exceptional service has allowed me to create memorable experiences for guests, ensuring their needs are met from check-in to check-out.
Previously, I worked as a Receptionist and Reservations Agent at Peninsula Boutique Hotel, where I managed guest inquiries and reservations efficiently. My experience as a Bookings Agent at Grow Pro Experience further enhanced my ability to assist students in their journey to study abroad. I have a proven track record of improving customer satisfaction and resolving complaints effectively, which I believe is crucial in the hospitality industry.
Experience
Work history, roles, and key accomplishments
Guest Experience Host
Club Wyndham Asia Pacific
Sep 2023 - Present (1 year 8 months)
Currently working as a Guest Experience Host, responsible for guest services, managing reservations, processing payments, and handling administrative tasks including check-ins and check-outs.
Receptionist and Reservations Agent
Peninsula Boutique Hotel
Sep 2023 - Sep 2023 (0 months)
Worked as a Receptionist and Reservations Agent, providing guest services, managing reservations, and handling payments and administrative tasks.
Bookings Agent Senior
Grow Pro Experience
Feb 2023 - Mar 2023 (1 month)
Served as a Senior Bookings Agent, providing personalized attention to students studying abroad, managing bookings from sale to arrival.
Sales and Operations
Free Way - Tour Operator
May 2022 - Mar 2023 (10 months)
Managed sales and operations, handling bookings, settlements, and vouchers for a tour operator.
Guest Relations Team Leader
Costa Galana Hotel
Jan 2022 - May 2022 (4 months)
Led the Guest Relations team, providing exceptional service, resolving complaints, and improving customer satisfaction.
Guest Service Assistant
Peninsula Boutique Hotel
Dec 2020 - Jan 2022 (1 year 1 month)
Assisted guests with personalized attention, managing concierge functions and restaurant reservations.
Lobby Ambassador
Free Way
Dec 2016 - Jan 2021 (4 years 1 month)
Welcomed guests and provided personalized assistance, managing VIP detection and coordinating special requests.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Mar del Plata
Bachelor's Degree, Tourism
Bachelor's degree in Tourism, focusing on various aspects of the tourism industry including guest services, reservations, and customer satisfaction.
Availability
Location
AustraliaAuthorized to work in
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