DC
Open to opportunities

Debbie Ann Cruz

@debbieanncruz

Skilled hospitality professional with expertise in guest services and management.

Australia
Message

What I'm looking for

I am looking for a role that allows me to utilize my hospitality skills in a virtual environment, focusing on guest satisfaction and operational efficiency.

I'm a dedicated hospitality professional with extensive experience in guest services, reservations, and front desk operations. Currently, I serve as a Virtual Guest Service Officer at Shores Motels Group, where I manage guest inquiries and ensure high levels of satisfaction across multiple properties. My role involves overseeing reservations and coordinating with staff to prepare for guest arrivals and departures, all while maintaining accurate financial records.

Previously, I held positions as a Front Office Supervisor and Night Auditor at Solaire Resort, where I honed my skills in managing front desk operations, training staff, and resolving guest complaints. My background also includes experience in property management and virtual assistance, allowing me to handle operational tasks efficiently in a remote environment. I am eager to leverage my customer service and leadership skills to expand my career in a virtual setting.

Experience

Work history, roles, and key accomplishments

SG
Current

Virtual Guest Service Officer

Shores Motels Group

Nov 2024 - Present (8 months)

Managed guest inquiries, complaints, and special requests across five properties, ensuring high levels of guest satisfaction. Oversaw reservations and special requests, coordinating with onsite staff to ensure rooms were prepared for arrivals and departures. Maintained an accurate accounting ledger, ensuring all balances were settled and no pending payments remained.

SR

Front Office Supervisor

Solaire Resort

Nov 2022 - Nov 2024 (2 years)

Welcomed and assisted guests with check-in/check-out, handling inquiries, complaints, and special requests professionally. Supervised front desk operations, staff, and trainings, ensuring guest satisfaction with prompt, personalized service. Managed room assignments, reservations, modifications, payments, invoices, and billing, maintaining accurate records and ensuring policy compliance.

SR

Night Auditor

Solaire Resort

Jan 2019 - Oct 2022 (3 years 9 months)

Reconciled and verified daily financial transactions, preparing and distributing end-of-day reports. Balanced revenue from all hotel services, processing payments and correcting billing errors. Assisted with late check-ins and early check-outs, handling guest inquiries, requests, and complaints, and ensuring smooth communication between night and day shifts.

SR

Front Desk Agent

Solaire Resort

Jul 2014 - Jan 2019 (4 years 6 months)

Processed check-ins, check-outs, and room keys efficiently, providing excellent service. Addressed inquiries, special requests, and complaints promptly, ensuring accurate guest details in the PMS. Upsold rooms and services to boost revenue, handling payments, invoices, and refunds, and ensuring accurate billing and resolving discrepancies.

VH

Front Desk Officer

Vivere Hotel

Feb 2012 - May 2014 (2 years 3 months)

Processed check-ins, check-outs, and room keys efficiently, providing excellent service. Addressed inquiries, special requests, and complaints promptly, ensuring accurate guest details in the PMS. Upsold rooms and services to boost revenue, handling payments, invoices, and refunds, and ensuring accurate billing and resolving discrepancies.

HI

Reservations, Account Executive and Sales & Banquet Coordinator

Hotel Kimberly, Inc.

Jul 2006 - Jan 2009 (2 years 6 months)

Managed room and banquet reservations efficiently, conducting sales calls to secure corporate accounts. Coordinated banquet events, ensuring smooth execution, and assisting clients in selecting event packages and services. Maintained accurate records of bookings and sales, working closely with the catering and operations team for event setup, upselling hotel services to maximize revenue, and ensur

Education

Degrees, certifications, and relevant coursework

University of Perpetual Help System - DALTA logoUD

University of Perpetual Help System - DALTA

Bachelor of Tourism, Tourism

Studied the fundamentals of tourism, including hospitality management, travel operations, and destination marketing. Gained knowledge in various aspects of the tourism industry, preparing for roles in hotels and related services.

Tech stack

Software and tools used professionally

Interested in hiring Debbie Ann?

You can contact Debbie Ann and 90k+ other talented remote workers on Himalayas.

Message Debbie Ann

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Debbie Ann Cruz - Virtual Guest Service Officer - Shores Motels Group | Himalayas