Open to opportunities

Leonie Gluschke

@leoniegluschke

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Experienced hospitality professional specializing in guest experience, team leadership, and luxury resort operations.

Australia

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What I'm looking for

I seek a guest-facing role in a dynamic, service-driven environment where I can lead teams, improve guest experiences, and grow into senior hospitality responsibilities.

I am an experienced and friendly hospitality and customer service professional with a proven track record in luxury resorts, fast-paced environments, and international clientele. I excel in staff training, front-office supervision, daily operations, and creating memorable guest experiences across high-end properties and events.

My background includes roles in guest experience coordination, VIP hosting, reservation and groundcrew duties, and multi-season front-desk supervision in Switzerland, Australia, and the Caribbean. I am adaptable, hardworking, and eager to bring positivity, precision, and leadership to a dynamic team focused on exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Client Engagement Specialist

Current

Moonglow Australia

Jul 2025 - Present (11 months)

Managed client engagement and sales activities for an Australian hospitality operator, improving customer satisfaction and supporting booking operations across channels.

Customer Service Sales CRM Client Relations Communication Cross Cultural Service

Reservation & Helicopter Groundcrew

Nautilus Aviation

Jul 2025 - Nov 2025 (4 months)

Coordinated reservations and ground operations for helicopter transfers on the Great Barrier Reef, ensuring safety, punctuality and high-quality guest handling.

Reserving Ground Operations Safety Procedures Coordination Communication Time Management

Hospitality & Guest Services Pro

The Sands

Jan 2025 - Jun 2025 (5 months)

Delivered front-of-house guest services at a four-star resort, improving guest satisfaction through attentive service and efficient daily operations.

Guest Service Communication Problem Solving Time Management

Guest Experience Coordinator

Hotel Enjoy

Jul 2024 - Nov 2024 (4 months)

Coordinated guest experiences and supervised front-office operations at a beach hotel, enhancing service delivery for international clientele.

Guest Experience Coordination Multilingual Communication event support Customer Relations

VIP Hospitality Host

Zermatt Unplugged Festival

Apr 2024 - Apr 2024 (0 months)

Provided VIP hosting in the artist lounge for a major music festival, delivering personalized service and coordination for high-profile guests.

VIP Service Guest Relations Coordination Discrétion Time Management

Receptionist

Riffelalp Resort

Dec 2019 - Apr 2022 (2 years 4 months)

Provided reception services across multiple winter and summer seasons, managing bookings, guest enquiries and front-desk operations for a luxury resort.

Multilingual Communication Customer Service Attention To Detail