ALAna Lopez
@analopez
Experienced customer service expert in hospitality and travel.
AustraliaWhat I'm looking for
With years of experience in hospitality, resorts, and travel, I am a warm and approachable professional dedicated to creating memorable stays for every guest. My journey has taken me from managing guest check-ins and reservations to running my own business, where I have honed my skills in delivering standout service.
I thrive in fast-paced environments and excel at problem-solving on the spot. My attention to detail and passion for customer satisfaction drive me to continuously seek ways to enhance the guest experience. Whether managing a boutique hotel or coordinating logistics, I am committed to ensuring smooth and enjoyable journeys for all travelers.
Experience
Work history, roles, and key accomplishments
Guest Service Agent
Fairshore Noosa
Jan 2025 - Present (7 months)
Managed front desk operations, guest check-ins/outs, and served as the main contact for guests and staff. Coordinated with teams to maintain high standards and proactively resolved issues for a smooth guest experience.
MEBusiness Owner
Mexitraders
Jan 2009 - Present (16 years 7 months)
Managed all areas of business operations, from inventory and orders to client relations and reservations. Streamlined processes with digital tools, ensuring accurate order fulfillment and timely deliveries.
Guest Services
Sofitel Noosa
Jan 2023 - Dec 2024 (1 year 11 months)
Managed reservations and bookings for high-end guests, providing tailored service and recommendations. Supported sales by upselling hotel services and collaborated with all departments to ensure smooth stays and quick issue resolution.
Reservations
Riu Palace Mexico
Jan 2004 - Dec 2005 (1 year 11 months)
Efficiently managed bookings and guest inquiries using various online systems to meet deadlines. Collaborated with resort teams to ensure smooth, memorable experiences for every guest.
Education
Degrees, certifications, and relevant coursework
Universidad Iberoamericana Mexico
Bachelor in International Business, International Business
Studied international business principles and practices. Developed skills in various aspects of business operations and management.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Social media
Job categories
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