Ruth Scheenee David
@ruthscheeneedavid
Customer-focused guest reservations lead driving operational improvements and exceptional guest satisfaction.
What I'm looking for
I am a guest reservations and customer success leader with extensive experience managing front-line support teams across vacation rentals, banking, and large outsourcing clients. I have led operations, coached teams, and developed SOPs that improved resolution speed, satisfaction, and efficiency.
My achievements include improving team performance by 15%, increasing resolution speed by 30%, achieving 95% satisfaction levels, onboarding dozens of properties across OTAs, and designing training programs for future virtual agents. I’ve managed escalations, claims, and interdepartmental coordination for APAC and EMEA regions.
I focus on process improvement, mentoring, and delivering consistent guest experiences through clear policies, optimized listings and pricing, and scalable training systems. I seek roles where I can continue to raise service standards and operational performance.
Experience
Work history, roles, and key accomplishments
Guest Support Agent
Sea Mountain Vacations
Dec 2023 - Present (2 years 1 month)
Communicated with guests across booking platforms using the property management system, managed maintenance and cleaning QA, and optimized listings with dynamic pricing to increase revenue while processing resolutions and reimbursements.
Guest Support Lead
Me Innkeeper Pty Ltd
Nov 2021 - Aug 2024 (2 years 9 months)
Led and coached a team of customer service representatives, developed policies and training that improved performance by 15% and resolution speed by 30%, achieving 95% customer satisfaction.
Supported daily administration of customer service teams, resolved complex escalations, proposed process improvements, and provided leadership and mentorship to improve team performance and customer satisfaction.
Guest Reservation Specialist
GetAway Vacations
Sep 2020 - Jan 2022 (1 year 4 months)
Handled pre- and post-booking inquiries and onboarding for 50 properties across OTAs, developed SOPs and training materials, and improved guest satisfaction by 20% through efficient issue resolution and data management.
Operations Team Lead
TDCX Airbnb
Feb 2015 - Apr 2021 (6 years 2 months)
Managed Resolution II case managers across APAC/EMEA, mediated host-guest disputes and claims, improved workflows with client feedback, and led performance reviews and coaching to maintain SLA compliance and team morale.
Education
Degrees, certifications, and relevant coursework
Ruth Scheenee hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
Authorized to work in
Job categories
Interested in hiring Ruth Scheenee?
You can contact Ruth Scheenee and 90k+ other talented remote workers on Himalayas.
Message Ruth ScheeneeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
