Daniela Pinilla Ramos

Manage corporate reservations across multiple Accor brands, handling high-volume booking requests and applying negotiated corporate rates while resolving modifications and cancellations to maintain client satisfaction.

Supervised front desk staff, handled guest complaints and VIP services, coordinated with departments for seamless operations, and audited daily financial transactions to ensure billing accuracy.

Greeted and assisted guests during arrival and departure, handled inquiries and issues to maintain high satisfaction levels, and coordinated with departments to ensure room readiness.

Ensured warm guest welcomes during check-in/out, coordinated with departments to support operations, and maintained high service standards throughout stays.

Welcomed guests, assisted with check-in and luggage, completed transactions accurately, and coordinated with housekeeping and maintenance to ensure room readiness.

Delivered attentive food and beverage service, collaborated with team members to ensure prompt service, and maintained high standards of guest experience.

Set up banquet stations, coordinated service delivery, oversaw conference rooms and visitor direction, and managed reservation systems and vendor coordination for events.

Operated espresso machines and commercial brewers, managed opening/closing procedures and tills, and maintained cleanliness and beverage quality in a high-volume coffee shop.

Resolved customer issues related to rescheduling and cancellations for flights, hotels, and services, escalating unresolved matters to appropriate departments.

Completed a Master’s Degree in Marketing at UADE in 2017.

Completed a degree in Tourism and Hotel Management at UADE from 2013 to 2016.