ÓOÓscar Ojeda
@scarojeda
Customer service specialist with expertise in administration and communications.
AustraliaWhat I'm looking for
I am an experienced customer service specialist with a strong background in administration and communications, having worked in diverse environments across Australia, Portugal, and Chile. My recent role at ESS - Compass Group involved managing front desk operations at a large mining site, where I successfully handled up to 700 daily check-ins and check-outs, ensuring exceptional customer service through effective use of INX SAM for bookings and flight management.
Previously, I contributed to Kaizen Gaming in Lisbon, where I provided outstanding customer support using CRM tools like Zendesk. My experience as an Extern Communications Analyst at Tiaxa in Santiago allowed me to develop international communication strategies across multiple countries, enhancing brand presence at global events. With a dual Bachelor’s degree in Journalism and Advertising from Pontificia Universidad Católica de Chile, I possess a unique blend of skills that enable me to excel in both creative and analytical tasks.
Experience
Work history, roles, and key accomplishments
Administration Fly In - Fly Out
ESS - Compass Group / Civeo - Evolve Talent
Mar 2023 - Jul 2024 (1 year 4 months)
Managed front desk operations at a 2,000-room site, handling up to 700 daily check-ins/check-outs. Provided exceptional customer service, leveraging INX SAM for bookings and flight management. Executed key administrative tasks using SAP, including database management and reporting.
Customer Service Specialist
Kaizen Gaming
Aug 2021 - Aug 2022 (1 year)
Delivered outstanding customer support through CRM tools (Zendesk) and back-office platforms. Translated and localized content for the Latin American market to ensure cultural relevance.
Extern Communications Analyst
Tiaxa
Dec 2019 - Apr 2022 (2 years 4 months)
Developed international communication strategies across 18+ countries in sectors such as mining, big data, and telecommunications. Conducted market research and branding diagnostics to improve positioning.
Marketing and Communication Consultant
Integra
Nov 2019 - Mar 2021 (1 year 4 months)
Designed brand strategies and executed digital marketing campaigns for international programs in Australia, Canada, and Europe.
Education
Degrees, certifications, and relevant coursework
PCPontificia Universidad Católica de Chile
Bachelor of Advertising, Advertising
2013 - 2018
Completed a Bachelor of Advertising, emphasizing marketing strategies, brand management, and consumer behavior.
PCPontificia Universidad Católica de Chile
Bachelor of Journalism, Journalism
2011 - 2016
Completed a Bachelor of Journalism, focusing on media communication, reporting, and journalistic ethics.
Availability
Location
AustraliaAuthorized to work in
Job categories
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