Open to opportunities

Rochelle Bahoy

@rochellebahoy

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Detail-oriented virtual and admin assistant skilled in permits research, customer support, and collections.

Philippines

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What I'm looking for

I’m looking for a role where I can support operations with accurate admin and customer service, handle collections and follow-ups, and use tools like Excel and Monday.com to deliver quality work in a team that values details.

I’m a detail-oriented Virtual and Admin Assistant with a strong track record of delivering accurate, timely support across admin operations, customer service, and collections. I bring a proactive “can do” attitude and a continuous-improvement mindset to every task I own.

In my recent role, I researched and contacted construction crews and suppliers, prepared and submitted key permit information, and supported document workflows by uploading materials and updating ledgers. I also generate estimates and quotes, post jobs across Facebook, LinkedIn, and Craigslist, monitor relevant groups, and maintain reliable application/tool updates for operational continuity.

Before that, I built extensive collections and customer support experience through inbound and outbound work, including payment allocation, answering customer inquiries for collections, loss and recovery, and retention, and appointment setting. I’ve been recognized with awards and “agent of the month” commendations, and I’m known as a professional team player with keen attention to detail.

Experience

Work history, roles, and key accomplishments

Virtual and Admin Assistant

Ova Virtual

Aug 2022 - Apr 2026 (3 years 8 months)

Researched and coordinated construction-ready mix truck, concrete pump, and supplier options while managing permit research and updates. Posted jobs across Facebook/LinkedIn/Craigslist, prepared estimates and quotes, and maintained application, document, and receipt/invoice records.

Permit Research Data Entry Structural Plan Reading Monday.Com

Customer Service Representative

Zoomployee LLC

Nov 2021 - Jun 2022 (7 months)

Relayed job requests to managers and helped coordinate technician availability by confirming, submitting, and rescheduling jobs. Handled inbound appointment setting and customer outreach using scheduling and call tools.

Customer Service Appointment Setting WORKIZ WhatsApp Technician Coordination

Real Estate Virtual Assistant

KlevrLeads

Mar 2021 - Nov 2021 (8 months)

Monitored realtor accounts and supported lead nurturing through SMS/drip outreach to prospect leads. Conducted cold calling within defined prospect areas and supported workflow using team collaboration tools and spreadsheets.

Lead Nurturing Cold Calling Prospect Research Excel KlevrLeads App Basecamp Discord Lead Management

Inbound Collections & Admin

Aquire Asia Pacific

Sep 2014 - Jul 2020 (5 years 10 months)

Handled inbound and outbound calls and email support for Australian leasing customers with arrears. Managed collections-related document requests, payment allocation, and support for loss and recovery and retention cases.

Inbound Outbound Collections Customer Service Email Support Customer Payment Allocation Debt Consolidator Coordination Loss Recovery FinPower Microsoft Office

Outbound Collections Representative

Aegis People Support

Feb 2013 - Sep 2014 (1 year 7 months)

Performed outbound calls to collect overdue electricity bill payments for an Australian company. Assessed hardship eligibility and supported collections processing using call-center and CRM tools.

SAP Excel XenDesktop

Outbound/Inbound Sales Representative

Devinecare Inc.

Jul 2011 - Apr 2012 (9 months)

Handled inbound customer calls for reload and sign-ups and supported customer account needs. Conducted outbound calls to offer the product and drive sales across target customers in the US.

Cold Calling Customer Service Customer Account Reloading Inbound Sales