Jean Raz

Assisted the accounts team with reporting, collections, and administrative activities. Prepared weekly aged accounts receivable reports and collected outstanding invoices via email and phone calls.

Followed up on leads and conducted market research to identify potential prospects. Supported the sales team with lead maintenance, documentation, and CRM data management.

Cold-called homeowners in Massachusetts and New Hampshire using Mojo dialer to inquire about selling intentions. Left notes in CRM for follow-up calls and ensured two quality leads per day.

Performed appointment setting, prepared lease agreements and disclosure statements, and conducted market reviews. Managed annual rent reviews, outgoings, and lease transfers.

Farmed resource pages for quality and conducted contact hunting. Sent emails to prospective webmasters and managed email on a daily basis.

Provided sales and billing customer support, handling mainstream and high-fi inquiries over the phone. Assisted customers with online accounts, lead generation, and appointment scheduling.

Received inbound calls to assist customers and manage accounts through payment arrangements and credit card processing. Handled credit checks, account investigations, and fraud verification.

Responsible for check-in and check-out of hotel guests, taking room reservations via phone, email, and in person. Provided exceptional customer service and coordinated with other departments.

Real Estate Agent Certificate - Statement of Attainment from Entry Education, completed in September 2021.

T-Brilliance Awardee from Telstra International Philippines Inc, awarded in September 2018.

Bachelor of Science in Hotel and Restaurant Management from De La Salle Lipa, completed in April 2009.