Mark Casupanan

Engage leads via chat, issue quotes, and convert to customers. Follow up and generate new leads through social media outreach. Manage chats efficiently with Messenger and CRM, post/edit content on Facebook/Instagram using Canva, and provide accurate quotes. Detail‑oriented, organized, and experienced in product reselling and CRM (Go High Level).

Call, text, and email customers to schedule or confirm service appointments. Manage follow‑ups for missed contacts, verify OnStar or call‑in schedules, and confirm/reschedule same‑day appointments. Skilled in cold calling, appointment setting, customer service, BDC, and receptionist duties.

Provided admin support, including scheduling, document prep, and CRM updates. Managed inquiries via email, chat, and phone with timely, empathetic responses. Coordinated workflows to streamline communication, handled eCommerce operations, created reference guides for onboarding, and delivered daily reports to management—skills: Virtual Assistance, Administrative Assistance.

Managed client operations with owner authorization for expenses, orders, and supplies. Oversaw shipping, supplier, and customer communication, and order processing on the website and Etsy. Assisted in hiring by joining interviews and collaborating on onboarding decisions. Skills: Customer Service, Virtual Assistance, E‑commerce, English.

Served as an appointment setter for sales and service departments at assigned car dealerships, ensuring top performance and customer satisfaction. Skilled in customer service, cold calling, and fluent in English. #BlessedToBeABlessing

Monitored and updated investment spreadsheets with accuracy. Managed high‑volume inboxes, validated financial data in CRM, and prepared weekly reports for leadership. Ensured data integrity through cross‑checks and supported the team with ad‑hoc administrative tasks while maintaining confidentiality. Skills: Data Entry, Virtual Assistance, CRM.

Called potential customers to schedule dealership visits at preferred times and dates. Emailed prospects without phone numbers listed in CRM to invite them as well. Skilled in cold calling and appointment setting.

Handled calls, texts, and emails while managing schedules for 10 pool technicians daily and weekly. Oversaw administrative tasks to ensure smooth operations and efficient coordination. Skills: Virtual Assistance, Administrative Support, Scheduling.

Managed client expectations, emails, chats, inventory, and Shopify updates. Learned products to deliver creative customer responses. Supervised and trained team, supported cold email outreach, and coordinated with Chinese suppliers/3PL. Skilled in customer service, eCommerce, Shopify, dropshipping, and management.

Organized tasks to support the client’s work‑life balance, managed emails, replied to clients/coordinators, and assisted with proposals. Handled production and personal tasks with professionalism and flexibility. Skills: Virtual Assistance.

Introduced new customers as Personal Policy Assistant, collected documents, assisted with e‑signing, and sent reminders via Salesforce. Managed records across multiple systems, sent key documents to third parties, created and updated customer files, handled onboarding emails, and tracked renewals to keep all systems in sync. Skills: Customer Service, Virtual Assistance.

Sent immediate emails, answered phone calls, and provided quote inquiries via phone and email. Maintained availability from 9 am–5 pm PST to support customers efficiently. Skills: Customer Service, Virtual Assistance, Cleaning, Housekeeping.

Applied knowledge of the US East Coast real estate market to manage leads. Proficient in Podio, spreadsheets, WhitePages, Skype, and VOIP. Handled warm/cold calling, appointment setting, data entry, skip tracing, and social media management. Skills: Cold Calling, Virtual Assistance.

Cold‑called customer leads to identify property sellers for cash offers. Used prepared scripts and later developed customized versions aligned with company guidelines. Dialed 100–200 leads daily to generate prospects and maintain consistent outreach. Skills: Cold Calling.

Handled outbound calls, navigated gatekeepers, verified details with decision‑makers, and transferred qualified calls to the team. Followed required scripts and rebuttals to ensure consistency and effectiveness. Skills: Cold Calling, Customer Service.

Used power dialer to call real estate leads, pre‑screen prospects, and set appointments. Followed scripts to engage homeowners, scheduled callbacks or meetings for qualified leads, removed non‑prospects, and left automated voicemails when unanswered. Skills: Cold Calling.

Provided remote customer service by handling phone calls and managing inquiries through the Zendesk Ticketing platform. Ensured timely responses and maintained professional communication. Skills: Customer Service, Zendesk.

Provided phone support for real estate office, engaging leads with concierge services, answering client questions, and maintaining daily correspondence. Applied strong follow‑up skills and organized lead databases to ensure efficiency. Skills: Cold Calling, Customer Service, Virtual Assistance.

Onboarded clients to Commercient’s CRM/ERP platform, led product training, and served as main contact for inquiries. Monitored accounts for trends, issues, and upsell opportunities. Collaborated with technical teams to resolve challenges, documented feedback, and maintained accurate CRM records. Skills: Customer Satisfaction, Onboarding, CRM.

● To provide online, virtual services to companies across the globe remotely.
● Provide accurate information by inputting details the database/CRM/CMS.
● Setting the right expectation for the customer
● Setting up appointments, answering and sending emails, posting necessary updates on the company’s social networking sites, updating and reminding client schedules, web research, etc

● To provide online, virtual services to companies across the globe remotely.
● Provide accurate information by inputting details into the database/CRM/CMS.
● Setting the right expectations for the customer.
● Setting up appointments, answering and sending emails, posting necessary updates on the company’s social networking sites, updating and reminding clients of their schedules,

• To provide online, virtual services to companies across the globe.
• Provide accurate information by inputting details the database/CRM.
• Setting the right expectations for the customer.
• Setting up appointments, answering and sending emails, posting necessary updates on the company’s social networking sites, updating and reminding client of schedules, web research and other clerical services.

Resolved customer issues with accurate troubleshooting, upsold products after resolution, and set clear expectations. Supported and guided new team members as a senior representative, ensuring quality service and team growth.

Entered accurate land details into the database, registered forms, and recorded owner information. Conducted site visits to verify records and informed landowners about the importance of filing property details to ensure compliance and accuracy.

Set clear customer expectations, delivered accurate troubleshooting and issue resolution, and ensured high satisfaction. Supported and guided new team members as a senior agent, fostering growth and maintaining service quality.

Received and registered invoices, forms, records, and other documents for data capture. Input data into computerized databases, spreadsheets, or other templates using a keyboard, mouse, or optical scanner, speech recognition software, or other data entry tools. Imported and/or exported data between different kinds of software. Verified accuracy and completeness of data. Identified, labeled, and or

Inspected laptops for scratches, discoloration, gaps, paint defects, and other cosmetic issues. Checked connectors for damage or foreign parts, verified hex screws, and ensured panel logos were properly applied. Flagged and reported defective units as “not good” for further handling.

Logged customer time, assisted with inquiries, encoded and printed jobs, and performed unit troubleshooting to ensure smooth operations and customer satisfaction.