Mark Casupanan

• To provide online, virtual services to companies across the globe.
• Provide accurate information by inputting details the database/CRM.
• Setting the right expectations for the customer.
• Setting up appointments, answering and sending emails, posting necessary updates on the company’s social networking sites, updating and reminding client of schedules, web research and other clerical services.

● To provide online, virtual services to companies across the globe remotely.
● Provide accurate information by inputting details into the database/CRM/CMS.
● Setting the right expectations for the customer.
● Setting up appointments, answering and sending emails, posting necessary updates on the company’s social networking sites, updating and reminding clients of their schedules,

● To provide online, virtual services to companies across the globe remotely.
● Provide accurate information by inputting details the database/CRM/CMS.
● Setting the right expectation for the customer
● Setting up appointments, answering and sending emails, posting necessary updates on the company’s social networking sites, updating and reminding client schedules, web research, etc

Resolved customers’ issues as accurately as possible. Provided the correct troubleshooting steps needed. Upsold the product after resolving the customer’s issue. Set the right expectation. Assisted and helped new members on the team as their senior representatives.

Provided accurate information inputting land details into the database. Received and registered forms and recorded important information about owners and their lands. Went to the site to ensure the accuracy of the records on file. Informed the landowners about the importance of filing the details of their properties.

Set the right expectation for the customer. Provided the correct troubleshooting steps needed. Provided the correct issue resolution. Achieved the greatest customer satisfaction to the customer. Assisted and helped the rookies on the floor as their senior agents.

Received and registered invoices, forms, records, and other documents for data capture. Input data into computerized databases, spreadsheets, or other templates using a keyboard, mouse, or optical scanner, speech recognition software, or other data entry tools. Imported and/or exported data between different kinds of software. Verified accuracy and completeness of data. Identified, labeled, and or

Responsible for checking the front, left, back and right side of the machine or laptop for any scratch, discoloration, gaps, steps, peel-off paint, and other cosmetic defects. Responsible for checking the connectors for any damage and foreign parts. Responsible for checking hex screws if complete. Responsible for checking panel logo if properly stick. Responsible for giving “not good” machines to

Responsible for logging the time of customers. Responsible for assisting the customers. Responsible for encoding and printing jobs. Responsible for troubleshooting units.