Open to opportunities

Mark Casupanan

@markcasupanan

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Experienced virtual assistant with a passion for eCommerce and customer service.

Philippines

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What I'm looking for

Seeking a challenging role that leverages my expertise in eCommerce, customer service, and administrative support to drive business growth and success.

I'm Mark Sobreviñas Casupanan, a seasoned virtual assistant with a strong background in eCommerce, customer service, and administrative support. With over 10 years of experience in providing top-notch services to clients across the globe, I've honed my skills in product upload, order management, customer support, and social media management. My expertise in Shopify, Etsy, and WooCommerce has enabled me to efficiently manage online stores and ensure seamless operations.

As a highly skilled and versatile virtual assistant, I've worked with various CEOs, COOs, and executives from different parts of the world, providing exceptional administrative support and ensuring timely completion of tasks. My proficiency in Microsoft Office, Google Suite, and CRM systems has enabled me to effectively manage data, schedules, and communications.

With a strong work ethic and a passion for delivering exceptional results, I'm committed to helping businesses scale up and achieve their goals. Whether it's managing eCommerce operations, providing customer support, or handling administrative tasks, I'm dedicated to delivering high-quality services that exceed expectations.

Experience

Current

Virtual Assistant

Current

FreeUp

Aug 2020 - Present (3 years 9 months)

Provided online, virtual services to companies across the globe remotely. Provided accurate information inputting details to the database/CRM/CMS. Set the right expectation for the customer. Set up appointments, answered and sent emails, posted necessary updates on the company’s social networking sites, updated and reminded client’s schedules, web research, and some other clerical services. Did so

Administrative Support Customer Service Cold Calling

Data Entry / Clerk

Department of Agrarian Reform

Mar 2010 - Jun 2010 (3 months)

Provided accurate information inputting land details into the database. Received and registered forms and recorded important information about owners and their lands. Went to the site to ensure the accuracy of the records on file. Informed the landowners about the importance of filing the details of their properties.

Data Entry

Customer Service and Sales Representative

T-Mobile USA

Dec 2010 - Jan 2012 (1 year 1 month)

Resolved customers’ issues as accurately as possible. Provided the correct troubleshooting steps needed. Upsold the product after resolving the customer’s issue. Set the right expectation. Assisted and helped new members on the team as their senior representatives.

Customer Service Sales Troubleshooting

Online Data Entry Clerk

Triple B Komputer Atbp.

Oct 2006 - Nov 2007 (1 year 1 month)

Received and registered invoices, forms, records, and other documents for data capture. Input data into computerized databases, spreadsheets, or other templates using a keyboard, mouse, or optical scanner, speech recognition software, or other data entry tools. Imported and/or exported data between different kinds of software. Verified accuracy and completeness of data. Identified, labeled, and or

Data Entry Database Management Data

Customer/Technical Support Representative

Microsoft Zune

Dec 2007 - Jul 2008 (7 months)

Set the right expectation for the customer. Provided the correct troubleshooting steps needed. Provided the correct issue resolution. Achieved the greatest customer satisfaction to the customer. Assisted and helped the rookies on the floor as their senior agents.

Customer Service Technical Support Troubleshooting

Production Operator

Wistron Infocomm Phils. Corp.

Sep 2005 - Jan 2006 (4 months)

Responsible for checking the front, left, back and right side of the machine or laptop for any scratch, discoloration, gaps, steps, peel-off paint, and other cosmetic defects. Responsible for checking the connectors for any damage and foreign parts. Responsible for checking hex screws if complete. Responsible for checking panel logo if properly stick. Responsible for giving “not good” machines to

Quality Control Cosmetic Defects

Computer Operator

Tiginet Internet Café

Feb 2003 - Apr 2005 (2 years 2 months)

Responsible for logging the time of customers. Responsible for assisting the customers. Responsible for encoding and printing jobs. Responsible for troubleshooting units.

Customer Service Troubleshooting