Robin Carroll

• Defined product strategy and roadmap for OpCon Core Automate, SMA Technologies' flagship enterprise automation platform serving financial institutions and other highly regulated industries.
• Led product strategy for a confidential next-generation enterprise automation platform, partnering with engineering and executive leadership to establish an AI-first product development approach that accele

• Achieved product-market fit through KPI analysis, customer feedback, and market research, driving targeted feature enhancements and sustained product growth.
• Managed Salesforce and Pega integration initiatives, partnering with engineering teams and subject matter experts to optimize workflows and deliver scalable enterprise solutions.
• Defined and executed product strategy and OKRs for enterp

• Developed and executed go-to-market strategies informed by customer insights, product analytics, competitive research, and pricing strategy.
• Drove go-to-market execution for Concourse, a SaaS-based project and risk management platform, contributing to a 10% increase in enterprise client growth.
• Partnered with C-suite executives, business analysts, and engineering teams to deliver data-driven

• Led product initiatives for mortgage Product & Pricing Engine (PPE) capabilities, including LOS integrations, pricing workflows, and API-driven enhancements that improved operational efficiency and user adoption.
• Defined product strategy, project scope, and MVP requirements by translating complex business needs into actionable product requirements and prioritized roadmaps.
• Evaluated new prod

Conducted market research and requirements analysis to shape mortgage and lending product strategies, go-to-market plans, and marketing campaigns. Launched Non-QM and Flex lending products, supported forecasting and portfolio analysis, and reduced credit risk and fraud incidents by standardizing lending policies and customer onboarding processes.

• Conducted market research and requirements analysis to identify customer needs, translating insights into product strategies, go-to-market plans, and targeted marketing campaigns.
• Supported executive leadership with product sales forecasting, strategic planning, portfolio analysis, and business performance reporting.
• Launched new mortgage and lending products by partnering with Sales, Market

• Directed product strategy and performance across consumer lending, mortgage, home equity, credit card, deposit, and digital banking portfolios.
• Recruited, coached, and mentored product managers, fostering a high-performance culture focused on innovation, customer outcomes, and continuous improvement.
• Leveraged market research, customer insights, and competitive analysis to shape product stra

Directed product strategy and performance across consumer lending, mortgage, home equity, credit cards, deposits, and digital banking portfolios. Led product management hiring and mentoring, launched mortgage products, expanded lending offerings, and delivered growth through data-driven optimization and cross-functional alignment.

• Directed lending strategy, product development, and operational execution across consumer, mortgage, commercial, and government lending portfolios serving multiple locations.
• Led two regional lending offices, managing product and lending specialists, loan officers, underwriting teams, and lending operations supporting conventional, FHA, VA, USDA, ARM, and down payment assistance programs.
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Served as Assistant Vice President - Manager with a focus on regulatory compliance, credit management, and risk management. Applied OKRs and leadership/mentoring to support lending and operational performance.

Worked as Branch Manager II, supporting credit and lending operations with an emphasis on regulatory compliance, risk management, and customer retention. Used OKRs and leadership to drive performance and team execution.

Led sales and marketing efforts and supported customer-facing outcomes. Worked with coaching/mentoring and customer service to improve client retention and teamwork performance.

Worked as Lending-Operations Director / Product Manager at Union Settlement Federal Credit Union.

Led lending-operations and product management responsibilities, supporting credit and lending initiatives with a focus on compliance and lifecycle execution. Managed product development activities related to credit, payments, and customer-facing launches.

Earned a Bachelor of Science in Business Administration and Management, General at the University of Phoenix from 2012 to 2014.