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Michael Watson

@michaelwatson

Senior product owner specializing in AI-driven solutions and user experience.

United States
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What I'm looking for

I seek a role that fosters innovation, collaboration, and continuous growth in product management.

With over 12 years of experience in financial services, I am a senior product owner dedicated to modernizing legacy systems through innovative, AI-driven solutions. My career has been marked by a commitment to improving large-scale user experiences and leveraging data to streamline workflows, boost revenue, and enhance stakeholder alignment.

At Credit Acceptance Corporation, I led the successful design and launch of the "Test Drive" initiative, which resulted in a 33% increase in enrollment across five underperforming states. My efforts in modernizing a legacy Oracle-based CRM significantly improved user satisfaction and customer service capabilities. Previously, as a Senior Product Manager at Auto Approve, I launched an AI-driven chatbot that transformed customer service operations, offsetting over 2,500 inquiries in just the first month. My strategic approach to product management has consistently driven measurable results and fostered agile adoption within teams.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Central Michigan University logoCU

Central Michigan University

Master of Science, Information Resource Management

2008 - 2010

Activities and societies: Founder of Product Party, a newsletter connecting product professionals and fostering community growth.

Master of Science in Administration with a focus on Information Resource Management.

Tech stack

Software and tools used professionally

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