Michael Watson
@michaelwatson
Senior product owner specializing in AI-driven solutions and user experience.
What I'm looking for
With over 12 years of experience in financial services, I am a senior product owner dedicated to modernizing legacy systems through innovative, AI-driven solutions. My career has been marked by a commitment to improving large-scale user experiences and leveraging data to streamline workflows, boost revenue, and enhance stakeholder alignment.
At Credit Acceptance Corporation, I led the successful design and launch of the "Test Drive" initiative, which resulted in a 33% increase in enrollment across five underperforming states. My efforts in modernizing a legacy Oracle-based CRM significantly improved user satisfaction and customer service capabilities. Previously, as a Senior Product Manager at Auto Approve, I launched an AI-driven chatbot that transformed customer service operations, offsetting over 2,500 inquiries in just the first month. My strategic approach to product management has consistently driven measurable results and fostered agile adoption within teams.
Experience
Work history, roles, and key accomplishments
Senior Product Owner
Credit Acceptance Corporation
Sep 2022 - Present (2 years 9 months)
Led the design and launch of the 'Test Drive' initiative, increasing enrollment by 33% and modernized a legacy Oracle-based CRM for a 450-person sales team, enhancing user satisfaction by 13%.
Senior Product Manager
Auto Approve
Jul 2021 - Sep 2022 (1 year 2 months)
Launched an AI-driven chatbot to streamline customer service inquiries and unified engineering vendor backlogs into a single Jira system, improving delivery and transparency.
Digital Product Manager
Newrez
Nov 2020 - Jul 2022 (1 year 8 months)
Revamped lead-generation forms across multiple brands, achieving a 10% lift in conversion rates, and introduced advanced analytics to improve user experience and reduce complaints.
Product Owner
Rocket Mortgage
Jun 2013 - Dec 2020 (7 years 6 months)
Introduced Spanish-language support and scaled a speech analytics pilot to enhance compliance and sales knowledge, significantly improving customer service and inclusivity.
Education
Degrees, certifications, and relevant coursework
Central Michigan University
Master of Science, Information Resource Management
2008 - 2010
Activities and societies: Founder of Product Party, a newsletter connecting product professionals and fostering community growth.
Master of Science in Administration with a focus on Information Resource Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
productparty.usJob categories
Interested in hiring Michael?
You can contact Michael and 90k+ other talented remote workers on Himalayas.
Message MichaelFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
