Open to opportunities

Michael Watson

@michaelwatson

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Senior product owner specializing in AI-driven solutions and user experience.

United States

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What I'm looking for

I seek a role that fosters innovation, collaboration, and continuous growth in product management.

With over 12 years of experience in financial services, I am a senior product owner dedicated to modernizing legacy systems through innovative, AI-driven solutions. My career has been marked by a commitment to improving large-scale user experiences and leveraging data to streamline workflows, boost revenue, and enhance stakeholder alignment.

At Credit Acceptance Corporation, I led the successful design and launch of the "Test Drive" initiative, which resulted in a 33% increase in enrollment across five underperforming states. My efforts in modernizing a legacy Oracle-based CRM significantly improved user satisfaction and customer service capabilities. Previously, as a Senior Product Manager at Auto Approve, I launched an AI-driven chatbot that transformed customer service operations, offsetting over 2,500 inquiries in just the first month. My strategic approach to product management has consistently driven measurable results and fostered agile adoption within teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Owner

Current

Credit Acceptance Corporation

Sep 2022 - Present (2 years 9 months)

Led the design and launch of the 'Test Drive' initiative, increasing enrollment by 33% and modernized a legacy Oracle-based CRM for a 450-person sales team, enhancing user satisfaction by 13%.

Product Management Agile Methodologies CRM User Experience Design Data Analysis

Senior Product Manager

Auto Approve

Jul 2021 - Sep 2022 (1 year 2 months)

Launched an AI-driven chatbot to streamline customer service inquiries and unified engineering vendor backlogs into a single Jira system, improving delivery and transparency.

AI Chatbot Development Jira Customer Engagement Workflow Optimization Data Analysis Agile Methodologies

Digital Product Manager

Newrez

Nov 2020 - Jul 2022 (1 year 8 months)

Revamped lead-generation forms across multiple brands, achieving a 10% lift in conversion rates, and introduced advanced analytics to improve user experience and reduce complaints.

Lead Generation Conversion Rate Optimization User Experience Design Analytics Data Driven Decision Making Stakeholder Engagement Product Development

Product Owner

Rocket Mortgage

Jun 2013 - Dec 2020 (7 years 6 months)

Introduced Spanish-language support and scaled a speech analytics pilot to enhance compliance and sales knowledge, significantly improving customer service and inclusivity.

Speech Analytics Compliance Management Customer Service Scaling Data Analysis Product Development