I'm building digital lending platform enhancements at Wells Fargo, streamlining loan origination, automating approval workflows, and improving borrower application conversion.
Previously at Deloitte, I led customer onboarding modernization across enrollment, identity verification, and first-time user activation. I partnered with UX, engineering, compliance, risk, and go-to-market teams to deliver secure workflows and prioritize improvements using customer feedback and activation metrics.
At UnitedHealthcare, I delivered Salesforce and EHR integration capabilities that gave care teams real-time access to patient and care coordination data. Across product delivery, I translate customer, operational, compliance, and technical needs into scalable roadmaps, requirements, and user experiences.
