Charles Miller
@charlesmiller
Senior Product Manager with a focus on strategic leadership.
What I'm looking for
I am a product leader with over 10 years of experience in managing complex, technical SaaS and financial solutions. My career has been marked by a proven ability to drive strategic initiatives that yield measurable impact by aligning user empathy with business priorities and operational efficiency. I thrive in fast-paced environments and excel at collaborating across product, engineering, design, and operations to deliver scalable, high-quality solutions.
In my current role as a Senior Product Manager, I spearhead multiple high-impact initiatives, generating significant revenue and enhancing client satisfaction. I have successfully led product roadmap planning and cross-functional collaboration, ensuring alignment with key business goals. My efforts in creating customer experience improvements have resulted in notable increases in NPS, showcasing my commitment to user-centric product development.
Throughout my career, I have been recognized for my mentoring abilities and my influence on product practices, raising the bar on clarity, delivery, and customer impact. I am passionate about continuous improvement and building scalable systems that support globally distributed teams.
Experience
Work history, roles, and key accomplishments
Senior Product Manager
Confidential Company
Nov 2021 - Present (3 years 7 months)
Spearheaded multiple high-impact initiatives, generating eight-figures in revenue and driving cost savings. Led product roadmap planning and cross-functional collaboration, ensuring alignment with business goals and executive priorities. Created customer experience claim audit process and implemented UX improvements, resulting in a 2-4 point increase in NPS.
Product Manager
Dickenson Financial Company
Jul 2019 - Nov 2021 (2 years 4 months)
Furnished service support and service delivery of banking applications and systems, handling incident, problem, change, and release management functions. Successfully implemented three 0-1 system launches within one year for loan products and a client-facing chat solution. Project managed banking application and IT projects to ensure schedule, budget, quality, and scope objectives were obtained.
Sales Operations Manager
CardConnect
Apr 2018 - Jul 2019 (1 year 3 months)
Oversaw all business aspects within Sales Support and Retention teams, providing expert knowledge and serving as a service resource. Monitored operational capacity of two teams, comprised of nine direct reports, and developed implementing and monitoring standards, policies, and procedures. Managed sales support and retention employee vacation days and coordinated support coverage with other intern
Product Manager-Software Integration Specialist
BASYS Processing
Apr 2012 - Apr 2018 (6 years)
Implemented several high-earning RESTful API software integration partnerships, boosting industry visibility and driving revenue. Developed a new process for demonstrating proprietary online payment gateway, which increased merchant conversion and company growth. Led end-to-end rollout of a new restaurant point-of-sale (POS) system, including employee and partner training to drive effective adopti
Education
Degrees, certifications, and relevant coursework
Specs Howard School of Media Arts
Bachelors, Broadcasting
Studied broadcasting with an emphasis on radio and a minor in television broadcasting. Gained foundational knowledge and practical skills in media arts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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