Charles Miller

Spearheaded multiple high-impact initiatives, generating eight-figures in revenue and driving cost savings. Led product roadmap planning and cross-functional collaboration, ensuring alignment with business goals and executive priorities. Created customer experience claim audit process and implemented UX improvements, resulting in a 2-4 point increase in NPS.

Furnished service support and service delivery of banking applications and systems, handling incident, problem, change, and release management functions. Successfully implemented three 0-1 system launches within one year for loan products and a client-facing chat solution. Project managed banking application and IT projects to ensure schedule, budget, quality, and scope objectives were obtained.

Oversaw all business aspects within Sales Support and Retention teams, providing expert knowledge and serving as a service resource. Monitored operational capacity of two teams, comprised of nine direct reports, and developed implementing and monitoring standards, policies, and procedures. Managed sales support and retention employee vacation days and coordinated support coverage with other intern

Implemented several high-earning RESTful API software integration partnerships, boosting industry visibility and driving revenue. Developed a new process for demonstrating proprietary online payment gateway, which increased merchant conversion and company growth. Led end-to-end rollout of a new restaurant point-of-sale (POS) system, including employee and partner training to drive effective adopti

Studied broadcasting with an emphasis on radio and a minor in television broadcasting. Gained foundational knowledge and practical skills in media arts.