Courtney Maher

Executed migration to NAF Link system, improving lead/application/loan management for loan officers by 50%. Shipped foundational NAF Hub features including borrower self-registration, 2FA/OTP security, and unified sign-in.

Managed product backlog and requirements for NAF Hub and NAF Cash/NAF Homes, ensuring alignment with business objectives. Integrated third-party platforms like Experience.com for customer feedback.

Standardized execution of new client accounts and operational processes. Mobilized hybrid on- and offshore teams, fostering continuous improvement and auditing workflows for cost reduction.

Managed end-to-end product lifecycle for system enhancements, translating business needs into user stories and technical specifications. Led business improvement initiatives resulting in over $3M annual cost savings.

Served as primary liaison between business, operations, compliance, and technology teams to capture requirements and manage backlogs. Authored training programs and operational procedures.

Managed national operations, standardizing processes and integrating mergers and acquisitions. Designed and executed standardized processes for seamless transitions.

Managed national operations, leading business improvement initiatives and integrating offshore vendors. Authored training programs and operational procedures.

Managed area processing operations, ensuring alignment with business objectives and streamlining workflows.

Supervised branch operations, ensuring efficient processing and adherence to procedures.

Processed mortgage loans, ensuring accuracy and compliance with regulations.

Pursued a Bachelor of Science in Radio/Television Production at Kutztown University.