Robin Boyd

Conducted pre-flight safety checks, enforced FAA compliance, and delivered exceptional in-flight service while responding to emergencies and administering first aid. Maintained post-flight reports and contributed to passenger safety and satisfaction across domestic routes.

Provided inbound technical support for mobile devices, resolving escalations with empathy and efficiency and achieving top-5 performance among nationwide sites. Met performance goals while de-escalating difficult customer situations professionally.

Developed and managed individualized care plans, coordinated medication management and ADLs, and collaborated with clinical teams and families to ensure resident wellbeing and regulatory compliance. Supported staff onboarding and scheduling to maintain quality care.

Administered medications per physician orders, maintained accurate medication records, monitored residents for adverse effects, and coordinated with clinical staff and families to address medication concerns while supporting ADLs.

Completed a Certified Nursing Assistant certification program covering basic patient care, ADLs, and clinical safety procedures.

Attained a High School Diploma with coursework and extracurriculars supporting foundational skills in communication and teamwork.