Open to opportunities

Brandie Daniels

@brandiedaniels

Message

Remote-ready customer support and travel coordination professional with 10+ years of service experience.

United States

Message

What I'm looking for

I seek a remote role leveraging my customer support, travel coordination, and admin skills in a collaborative, communicative company that values reliability and growth.

I am a dedicated customer support and travel coordination professional with over a decade of experience across airline, telecommunications, and healthcare environments. I consistently deliver high-pressure, guest-facing service—both in-person and remotely—while maintaining safety compliance and cross-department communication.

My background includes flight attendant and ticketing responsibilities at a major airline, remote contact center and retail-support roles, and strong proficiency with CRM systems, Microsoft Office, and remote communication tools. I bring proven multitasking, conflict-resolution, and independent time-management skills ideal for remote roles that require reliability and tech fluency.

Experience

Work history, roles, and key accomplishments

Current

Flight Attendant

Current

Delta Air Lines

Apr 2015 - Present (10 years 9 months)

Delivered elite customer service in high-pressure travel environments, maintained interdepartmental communication, and managed kiosk check-ins, luggage claims, and passenger concerns while ensuring FAA compliance.

Customer Service Safety Compliance Conflict Resolution In Flight Operations Communication Time Management Multitasking

Lead Consultant

Sprint

May 2014 - Apr 2015 (11 months)

Processed device upgrades, payments, and service inquiries while resolving technical issues as first-tier escalation and supporting daily reporting and store admin operations.

Technical Troubleshooting Payment Processing Customer Escalation Reporting Phone Support CRM

Customer Service Advocate

Optum Rx

Oct 2013 - May 2014 (7 months)

Managed 60+ calls/day providing benefits information, claim resolutions, and insurance verifications while performing HIPAA-compliant data entry and CRM-based case management.