Open to opportunities

Angelyna Long

@angelynalong

Message

Detail-oriented professional with 6 years in aviation and customer operations.

United States

Message

What I'm looking for

I am looking for a role that values strong communication and organizational skills, with opportunities for growth.

I am a detail-oriented and adaptable professional with over six years of experience in aviation and a solid background in corporate customer operations. My career has been defined by my ability to stay calm under pressure, lead with professionalism, and effectively manage documentation and communication in high-stakes environments. I have a proven track record in compliance, conflict resolution, emergency management, and training support, which I believe are essential skills in any role.

Currently, I serve as a Flight Attendant with Delta Air Lines, where I lead in-flight operations while ensuring compliance with FAA and Delta safety procedures. My role involves real-time problem-solving during customer escalations and flight delays, and I have been recognized for my service excellence and informal mentoring of new hires. I am now seeking to pivot into Human Resources, Administrative Support, or People Operations roles, where I can leverage my strong communication and organizational skills to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Flight Attendant

Current

Delta Air Lines

Feb 2023 - Present (2 years 5 months)

Led in-flight operations while ensuring compliance with FAA and Delta safety procedures. Provided conflict resolution and real-time problem solving during customer escalations and flight delays.

FAA Regulations Conflict Resolution Customer Service Mentoring

Flight Attendant

Spirit Airlines

Jun 2022 - Present (3 years 1 month)

Conducted safety equipment checks and ensured regulatory compliance. Supported team during irregular operations and communicated clearly with guests during disruptions.

Regulatory Compliance

Flight Attendant

Mesa Airlines

Nov 2018 - Present (6 years 8 months)

Oversaw cabin safety and guest comfort on regional flights. Maintained accurate logs and incident reports for safety and compliance tracking.

Cabin Safety Guest Comfort Incident Reports Compliance

Customer Satisfaction Case Manager

Toyota Motor North America

Jul 2016 - Present (9 years)

Resolved escalated customer issues and facilitated resolutions between clients and dealerships. Mentored and trained approximately 35 new representatives.

Client Relations Training Documentation

Claims Representative

Teladoc

Jun 2014 - Present (11 years 1 month)

Verified benefits, investigated claims, and produced detailed documentation of cases. Maintained communication with providers and ensured billing accuracy.

Benefit Verification Documentation

Emergency Dispatch Operator

Kings III Communications

Mar 2012 - Present (13 years 4 months)

Handled emergency and non-emergency calls, dispatching appropriate services as needed. Documented call logs and coordinated with first responders.

Emergency Response Emergency Coordination Communication

Education

Degrees, certifications, and relevant coursework

Paul Quinn College

Bachelor of Arts, Communications

Completed a Bachelor of Arts in Communications, focusing on various aspects of communication theory and practice. Developed strong skills in written and verbal communication, essential for professional environments.