Angelyna Long
@angelynalong
Detail-oriented professional with 6 years in aviation and customer operations.
What I'm looking for
I am a detail-oriented and adaptable professional with over six years of experience in aviation and a solid background in corporate customer operations. My career has been defined by my ability to stay calm under pressure, lead with professionalism, and effectively manage documentation and communication in high-stakes environments. I have a proven track record in compliance, conflict resolution, emergency management, and training support, which I believe are essential skills in any role.
Currently, I serve as a Flight Attendant with Delta Air Lines, where I lead in-flight operations while ensuring compliance with FAA and Delta safety procedures. My role involves real-time problem-solving during customer escalations and flight delays, and I have been recognized for my service excellence and informal mentoring of new hires. I am now seeking to pivot into Human Resources, Administrative Support, or People Operations roles, where I can leverage my strong communication and organizational skills to make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Flight Attendant
Delta Air Lines
Feb 2023 - Present (2 years 5 months)
Led in-flight operations while ensuring compliance with FAA and Delta safety procedures. Provided conflict resolution and real-time problem solving during customer escalations and flight delays.
Flight Attendant
Spirit Airlines
Jun 2022 - Present (3 years 1 month)
Conducted safety equipment checks and ensured regulatory compliance. Supported team during irregular operations and communicated clearly with guests during disruptions.
Flight Attendant
Mesa Airlines
Nov 2018 - Present (6 years 8 months)
Oversaw cabin safety and guest comfort on regional flights. Maintained accurate logs and incident reports for safety and compliance tracking.
Customer Satisfaction Case Manager
Toyota Motor North America
Jul 2016 - Present (9 years)
Resolved escalated customer issues and facilitated resolutions between clients and dealerships. Mentored and trained approximately 35 new representatives.
Claims Representative
Teladoc
Jun 2014 - Present (11 years 1 month)
Verified benefits, investigated claims, and produced detailed documentation of cases. Maintained communication with providers and ensured billing accuracy.
Emergency Dispatch Operator
Kings III Communications
Mar 2012 - Present (13 years 4 months)
Handled emergency and non-emergency calls, dispatching appropriate services as needed. Documented call logs and coordinated with first responders.
Education
Degrees, certifications, and relevant coursework
Paul Quinn College
Bachelor of Arts, Communications
Completed a Bachelor of Arts in Communications, focusing on various aspects of communication theory and practice. Developed strong skills in written and verbal communication, essential for professional environments.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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