Open to opportunities

Charlotte Fonua

@charlottefonua

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Experienced Medical Scheduler dedicated to improving patient experiences.

United States

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What I'm looking for

I am seeking a role that allows me to enhance patient care and improve healthcare operations in a supportive environment.

I am a Medical Scheduler with over 10 years of experience in caregiving and patient care. My expertise lies in fostering strong relationships through teamwork and delivering customer service excellence. I am proficient in precise schedule management and documentation, leveraging my skills in Excel to enhance healthcare operations. My dedication to improving patient experiences ensures seamless coordination of medical appointments.

Throughout my career, I have held various roles that have honed my ability to manage complex tasks efficiently. As a Ramp Agent at Delta Air Lines, I ensure timely baggage handling and cargo distribution while maintaining strict safety protocols. My experience as a Solution Provider at Amazon allowed me to lead a team in developing solutions that enhance efficiency and improve client satisfaction. I have also worked as a Live-In Caregiver, where I coordinated specialized care protocols and implemented comprehensive care documentation systems.

My educational background in Psychology from Brigham Young University complements my professional experience, providing me with a deeper understanding of patient needs and behaviors. I am committed to continuous learning and growth in my field, aiming to contribute positively to healthcare operations.

Experience

Work history, roles, and key accomplishments

Current

Ramp Agent

Current

Delta Air Lines

Sep 2021 - Present (3 years 9 months)

Managed aircraft loading operations, ensuring timely baggage handling and cargo distribution while maintaining strict safety protocols and flight schedules. Coordinated ground operations with flight crews, dispatch, and maintenance teams to optimize turnaround times and enhance operational efficiency.

Aircraft Loading Flight Schedules Team Coordination Logistics

Solution Provider

Amazon

Nov 2019 - Aug 2021 (1 year 9 months)

Led a team of Amazon Problem Solvers, developing solutions that enhanced efficiency and achieved measurable results in complex issue resolution. Analyzed complex business challenges and implemented data-driven solutions, resulting in improved client satisfaction and reduced response times.

Problem Solving Team Leadership Efficiency Improvement Data Analysis Process Improvement Strategic Planning Project Management

Live-In Caregiver

Leiola Caregiving

Nov 2017 - Nov 2019 (2 years)

Coordinated specialized care protocols and emergency response procedures, while monitoring vital signs and health indicators for optimal patient well-being. Implemented a comprehensive care documentation system, tracking health metrics and daily activities to ensure consistent quality of care.

Patient Care Care Coordination Vital Signs Documentation System Health Metrics

Reservations Agent

InterContinental Hotels Group

Oct 2015 - Oct 2016 (1 year)

Managed hotel bookings across multiple time zones, processed reservations, and resolved guest inquiries while maintaining high service standards. Analyzed booking patterns and occupancy trends to optimize room allocation and maximize revenue potential.

Guest Service Customer Service Booking Analysis Conflict Resolution Scheduling

Education

Degrees, certifications, and relevant coursework

Brigham Young University

Bachelor of Science, Psychology

Currently pursuing a Bachelor of Science in Psychology, focusing on understanding human behavior and mental processes. Coursework includes research methods, cognitive psychology, and developmental psychology.

Punahou High School

High School Diploma, General Studies

Completed high school education, building foundational knowledge across various subjects. Engaged in a comprehensive curriculum to prepare for higher education.