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Jessica Botma

@jessicabotma

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Experienced aviation professional specializing in crew operations and travel coordination.

United States

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What I'm looking for

I seek a role in operations or coordination where I can apply my compliance, training, and process-improvement skills in a collaborative, customer-focused environment.

I am an aviation professional with experience in crew operations, travel coordination, and passenger service, grounded in a Bachelor of Science in Aviation Business Administration. I have created policy and procedure documentation, procured vendor contracts, and partnered with IT to develop travel tracking and budgeting tools while ensuring compliance with FAA and DOT regulations.

I currently serve as a Flight Attendant at a major carrier where I focus on safety, service, and training; I have led curriculum development for new hires and supported daily operational centers. I bring strong communication, organizational, and customer-service skills, and I enjoy solving problems and improving operational processes.

Experience

Work history, roles, and key accomplishments

Current

Flight Attendant

Current

United Airlines

Apr 2016 - Present (9 years 9 months)

Ensures passenger safety and comfort by performing safety demonstrations and checks per FAA regulations; led training initiatives including curriculum development and presentations for new hires.

Passenger Service FAA Regulations Training Development Customer Service Briefing Center Operations

Travel Coordinator

Thrive Aviation

Nov 2020 - Nov 2021 (1 year)

Managed pilot schedules and travel to ensure FAA/DOT compliance, created departmental policies and an SOP manual, procured vendor contracts, and implemented a travel tracking/budgeting program.

Travel Coordination Vendor Management SOP Development Budgeting Travel Software

Service Representative

BMO Harris Bank

Oct 2014 - Apr 2016 (1 year 6 months)

Provided teller and customer services including cashing and depositing checks, and built customer relationships to ensure trust and retention.

Customer Service Cash Handling Relationship Management Problem Solving & Compliance

Hostess

Briar Ridge Country Club

Aug 2014 - Oct 2015 (1 year 2 months)

Greeted and seated guests, managed phone operations, coordinated staffing and setup for banquets to ensure accurate event execution.

Guest Relations Staffing Time Management Communication

Sales Associate

Macy's

Jun 2012 - Aug 2014 (2 years 2 months)

Provided customer service, led a small team, and managed tasks to meet sales goals while supporting the store's operations.

Retail Sales Customer Service Team Leadership Time Management Merchandising

Education

Degrees, certifications, and relevant coursework

Lewis University

Bachelor of Science, Aviation Business Administration

2009 - 2013

Completed a Bachelor of Science in Aviation Business Administration with coursework focused on aviation operations, business management, and industry regulations.