At Southwest Airlines, I support safe, on-time gate operations by coordinating with crews, ground teams, and leadership. I also help employees and customers resolve issues and find the right resources.
At American Airlines, I upheld FAA regulations, completed safety checks and documentation, and trained as a First Responder for in-flight emergencies. I worked with crew, gate, and ground teams to keep boarding and turnarounds on schedule.
At PSA Airlines, I checked emergency equipment and served as a First Responder, providing medical assistance and guiding customers during evacuations. At Alaska Airlines, I managed safety equipment readiness and partnered with crew to support customers’ needs.
Earlier, I supervised customer support and call center teams at Boyd's and AAA Roadside Assistance, handling daily operations and escalated concerns. I also trained new hires at Acura of Turnersville and surpassed sales quotas at AT&T.
