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Sandra Macchi

@sandramacchi

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Over 5 years of outstanding direct, virtual customer support.

United States

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What I'm looking for

I seek a role in a forward-thinking organization that values employee engagement and operational excellence.

Successfully managed teams and compliance audits in hybrid/remote environments.

Trained staff virtually, improving engagement and compliance without in-person oversight.

Leveraged digital tools (Kronos, Zoom) to streamline operations across locations.

Virtual Team Leadership | HIPAA-Compliant Remote Auditing

Proficiency in Remote Tools: Zoom, Microsoft Teams, Kronos

( Cloud-Based)

Self-Motivated & Results-Driven | Strong Written Communicatio

Experience

Work history, roles, and key accomplishments

Residential Manager

The ARC of The Greater Hudson Valley of NY

Sep 2018 - Mar 2023 (4 years 6 months)

Led hybrid teams ( 6 FT/5 relief staff) via digital scheduling tools,
ensuring seamless care coordination for 10 residents.
Conducted virtual audits and trainings for compliance, maintaining
100% COVID-free facility across 43 locations.

Team Management Staff Training Conflict Resolution Safety Procedures Recruitment Mentoring

Corporate Compliance Coordinator

The ARC of The Greater Hudson Valley of NY

May 2013 - Oct 2018 (5 years 5 months)

Compiled internal information for compliance audits by reviewing company policies and non-compliance reports. Educated employees by conducting compliance training programs and issuing periodic communications.

Auditing Policy Development Risk Assessment HIPAA)Training Data Management

Direct Support Care

The ARC of The Greater Hudson Valley of NY

Feb 2012 - Jul 2012 (5 months)

Built strong relationships with clients and family members to deliver emotional support and companionship. Assisted with dressing, grooming, meal preparation, and provided safe mobility support.

Client Relationship Management Transportation Communication Therap

Head Teller

First National Bank of Jeffersonville

Jan 2008 - Dec 2011 (3 years 11 months)

Worked with customers face to face and over the phone, following banking and safety procedures. Directed customers to the proper department to satisfy their financial needs.

Customer Service Problem Solving Communication Team Leadership Microsoft Excel

Flight Attendant

Mesa Airlines

Jan 2007 - Jan 2008 (1 year)

Ensured quality customer service and prioritized passenger and flight crew safety. Managed in-flight operations and addressed passenger needs.

Customer Service Safety Procedures Emergency Response Communication Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Liceo Gilberto Iglesias

Secondary, General Studies

Currently enrolled in the secondary education program, with an anticipated graduation in July 2025. This program focuses on providing a comprehensive general education.