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@sandramacchi
Over 5 years of outstanding direct, virtual customer support.
United StatesSuccessfully managed teams and compliance audits in hybrid/remote environments.
Trained staff virtually, improving engagement and compliance without in-person oversight.
Leveraged digital tools (Kronos, Zoom) to streamline operations across locations.
Virtual Team Leadership | HIPAA-Compliant Remote Auditing
Proficiency in Remote Tools: Zoom, Microsoft Teams, Kronos
( Cloud-Based)
Self-Motivated & Results-Driven | Strong Written Communicatio
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Work history, roles, and key accomplishments
The ARC of The Greater Hudson Valley of NY
Sep 2018 - Mar 2023 (4 years 6 months)
Led hybrid teams ( 6 FT/5 relief staff) via digital scheduling tools,
ensuring seamless care coordination for 10 residents.
Conducted virtual audits and trainings for compliance, maintaining
100% COVID-free facility across 43 locations.
The ARC of The Greater Hudson Valley of NY
May 2013 - Oct 2018 (5 years 5 months)
Compiled internal information for compliance audits by reviewing company policies and non-compliance reports. Educated employees by conducting compliance training programs and issuing periodic communications.
The ARC of The Greater Hudson Valley of NY
Feb 2012 - Jul 2012 (5 months)
Built strong relationships with clients and family members to deliver emotional support and companionship. Assisted with dressing, grooming, meal preparation, and provided safe mobility support.
First National Bank of Jeffersonville
Jan 2008 - Dec 2011 (3 years 11 months)
Worked with customers face to face and over the phone, following banking and safety procedures. Directed customers to the proper department to satisfy their financial needs.
Mesa Airlines
Jan 2007 - Jan 2008 (1 year)
Ensured quality customer service and prioritized passenger and flight crew safety. Managed in-flight operations and addressed passenger needs.
Degrees, certifications, and relevant coursework
Secondary, General Studies
Currently enrolled in the secondary education program, with an anticipated graduation in July 2025. This program focuses on providing a comprehensive general education.
United StatesYou can contact Sandra and 90k+ other talented remote workers on Himalayas.
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