Open to opportunities

Sandra Macchi

@sandramacchi

Message

Insightful manager dedicated to improving operations and employee engagement.

Uruguay

Message

What I'm looking for

I seek a role in a forward-thinking organization that values employee engagement and operational excellence.

I am an insightful manager with extensive experience in directing operations and enhancing employee engagement. My career has been marked by a commitment to streamlining processes and fostering a productive work environment. I have successfully managed teams, ensuring that both staff and patrons thrive in a safe and respectful setting.

Throughout my tenure at The ARC of The Greater Hudson Valley, I have implemented effective training programs and compliance audits that have saved the agency significant costs while improving operational efficiency. My ability to resolve conflicts and build strong relationships has been instrumental in achieving organizational goals and enhancing team performance.

As I continue my professional journey, I am eager to leverage my skills in compliance, team management, and operational excellence to contribute to a dynamic organization that values employee engagement and innovative solutions.

Experience

Work history, roles, and key accomplishments

Residential Manager

The ARC of The Greater Hudson Valley of NY

Oct 2018 - Mar 2023 (4 years 5 months)

Managed a team of 6 full-time staff members and 5 relief staff, serving 10 patrons. Restructured and maintained a smooth, safe, and respectful working and living environment for both workers and residents.

Team Management Staff Training Conflict Resolution Safety Procedures Recruitment Mentoring

Corporate Compliance Coordinator

The ARC of The Greater Hudson Valley of NY

May 2013 - Oct 2018 (5 years 5 months)

Compiled internal information for compliance audits by reviewing company policies and non-compliance reports. Educated employees by conducting compliance training programs and issuing periodic communications.

Auditing Policy Development Risk Assessment HIPAA)Training Data Management

Direct Support Care

The ARC of The Greater Hudson Valley of NY

Feb 2012 - Jul 2012 (5 months)

Built strong relationships with clients and family members to deliver emotional support and companionship. Assisted with dressing, grooming, meal preparation, and provided safe mobility support.

Client Relationship Management Transportation Communication Therap

Head Teller

First National Bank of Jeffersonville

Jan 2008 - Dec 2011 (3 years 11 months)

Worked with customers face to face and over the phone, following banking and safety procedures. Directed customers to the proper department to satisfy their financial needs.

Customer Service Problem Solving Communication Team Leadership Microsoft Excel

Flight Attendant

Mesa Airlines

Jan 2007 - Jan 2008 (1 year)

Ensured quality customer service and prioritized passenger and flight crew safety. Managed in-flight operations and addressed passenger needs.

Customer Service Safety Procedures Emergency Response Communication Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Liceo Gilberto Iglesias

Secondary, General Studies

Currently enrolled in the secondary education program, with an anticipated graduation in July 2025. This program focuses on providing a comprehensive general education.