Open to opportunities

Nefalja Lewis

@nefaljalewis

I am an experienced hospitality professional transitioning to flight attendant focused on safety, service, and guest satisfaction.

United States

Message

What I'm looking for

I seek a flight attendant role where I can apply hospitality and patient-care skills, prioritize passenger safety, deliver exceptional service, and grow within a supportive, customer-focused team.

I am a friendly, reliable hospitality professional with experience in guest service, remote customer support, and patient care. I bring strong communication, conflict resolution, and teamwork skills to every role.

My work spans caregiver and patient transporter roles as well as front desk and remote customer support positions, where I prioritized safety, dignity, and comfort for clients and guests. I regularly maintained CRM records, managed VIP reservations, and resolved complex issues across phone, chat, and email.

Currently working as a caregiver, I ensure safe in-home care and clear communication with families and supervisors. My hospital transport and home health aide background sharpens my attention to safety and comfort.

I am highly motivated to transition into a flight attendant role where I can combine hospitality with safety-focused patient-care experience. I offer a warm, guest-first approach, professionalism, and a strong commitment to passenger well-being.

Experience

Work history, roles, and key accomplishments

Current

Caregiver

Current

Always An Angel Homecare

May 2025 - Present (3 months)

Provide in-home care for elderly clients, assisting with hygiene, mobility, meals, and companionship while ensuring safety, comfort, and cleanliness and communicating with supervisors and family.

Patient Care Hygiene Assistance Mobility Care Documentation Communication With Families

Patient Transporter

Westchester Medical Center

Aug 2024 - Mar 2025 (7 months)

Transported patients throughout the hospital safely and efficiently, delivered lab samples to proper departments, and maintained patient dignity and comfort during transfers.

Patient Transport Patient Safety Wheelchair Assistance Team Coordination Time Management

Customer Support Representative

Urban Hospitality Services

Jan 2022 - May 2024 (2 years 4 months)

Handled hotel and airline guest needs via phone, chat, and email, resolved booking issues and special requests, and maintained CRM notes for quality assurance.

Customer Support CRM Phone Support Email Support Live Chat Booking Resolution Quality Assurance

Hostess / Guest Relations Associate

Jet Lounge NYC

Mar 2021 - Jan 2022 (10 months)

Managed high-volume guest flow and VIP reservations, provided elevated customer service, and resolved guest concerns with discretion.

VIP Conflict Resolution Hospitality

Remote Customer Service Representative

Remote Support Solutions

Jun 2020 - Dec 2021 (1 year 6 months)

Provided high-quality customer support via phone, email, and live chat for a national client base, resolved inquiries, troubleshot issues, and tracked cases in CRM.

Remote Support Phone Support Live Chat Email Support CRM Troubleshooting Case Management

Home Health Aide

CarePlus Health Staffing

Jun 2020 - Feb 2021 (8 months)

Assisted clients with daily care, medication reminders, and emotional support while documenting changes and communicating with healthcare teams.

Home Health Care Emotional Support Care Coordination

Customer Service Specialist

Global Connect Call Center

Sep 2018 - Apr 2019 (7 months)

Provided comprehensive customer support for travel and hospitality clients, managed booking modifications and cancellations, and handled high call volumes while escalating complex issues.

Call Center Support Customer Escalation Customer Retention CRM