RC

Looking for a job

Roberto Carcamo

@robertocarcamo

I improve customer support and operations through communication, administration, and industrial engineering.

What I'm looking for

I'm looking for opportunities where I can apply industrial engineering, customer support, communication, administration, and operations skills to improve service and operational excellence.

I'm an Industrial Engineer from Universidad Privada de San Pedro Sula, focused on operational excellence and customer service.

At Crescendo, I support customers using Zendesk, Slack, Google Suite, email, data entry, and strong communication and administration skills.

At Walmart de México y Centroamérica, I worked in store operations, inventory management, retail sales, production operations, and customer service. I also completed an Assistant Coordinator internship, supporting reporting, data analysis, process safety, production management, and Power BI.

Earlier, I provided customer and technical support at Startek and Allied Global, strengthening my problem-solving, English communication, help desk support, and customer experience skills.

Experience

Work history, roles, and key accomplishments

CR

Current

Customer Support Specialist

Current

May 2024 - Present (2 years 3 months)

Provides customer support and administrative assistance, applying strong communication and problem-solving skills to ensure operational excellence.

Zendesk Slack Customer Support Administration Atención al Cliente Customer Service Data Entry English

WC

Auxiliar de tienda

Walmart de México y Centroamérica

May 2021 - Nov 2023 (2 years 6 months)

Worked as Auxiliar de tienda at Walmart de México y Centroamérica.

Microsoft Word Microsoft Office Customer Service Inventory Management Public Relations Retail Sales Operations Teamwork Office 365 Comunicación Personal Protective Equipment Atención al Cliente Sales Inventory Hygiëne Interpersonal Skills

WC

Assistant Coordinator

Walmart de México y Centroamérica

Aug 2021 - Feb 2022 (6 months)

Worked as Assistant Coordinator at Walmart de México y Centroamérica.

Reporting Análisis de Datos Operations Personal Protective Equipment

ST

Customer Service Agent

Mar 2019 - Jul 2019 (4 months)

Worked as Customer Service Agent at Startek.

Customer Support Customer Service Public Relations English Comunicación Atención al Cliente Customer Experience Data Entry Interpersonal Skills

AG

Technical Support Agent

Mar 2018 - Aug 2018 (5 months)

Worked as Technical Support Agent at Allied Global.

Customer Support Customer Service Public Relations English Comunicación Atención al Cliente Customer Experience Data Entry Help Desk Support Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

UU

Universidad Privada de San Pedro Sula - USAP

Ingeniero industrial, Ingeniería industrial

2017 - 2023

US

Universidad Privada de San Pedro Sula

Ingeniero Industrial, Ingeniería Industrial

2017 - 2023

Graduated with a degree in Industrial Engineering, focusing on operational excellence.

Tech stack

Software and tools used professionally

DATOS

Zendesk

Microsoft Excel

Microsoft Power BI

Availability

Looking for a job

Location

Honduras

Authorized to work in

Salary expectations

13k-24k USD

Job categories

Customer Support Specialist Operations Specialist Customer Service Technical Support Specialist Operations Coordinator Data Analyst Customer Support Virtual Assistant

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