ivan ayala
@ivanayala1
I streamline operations, lead teams, and build Excel reporting for executive support.
HondurasWhat I'm looking for
At Results CX, I supervise 15–20 agents while coordinating scheduling, payroll support, retention, coaching, and cross-functional operations.
I build advanced Excel dashboards, trackers, automated reports, and process documentation that improve KPI visibility, monitoring accuracy, and workflow efficiency. I’ve also served as the liaison between client and operations teams, preparing executive-level reports and presentations.
I’m seeking a Virtual Assistant or Executive Assistant role where I can bring proactive communication, organization, discretion with confidential information, advanced English, and remote-work readiness to support executives and teams.
Experience
Work history, roles, and key accomplishments
Operations Supervisor
Results CX
Jun 2025 - Present (1 year 4 months)
Supervised and supported a team of 15–20 agents, ensuring high performance and quality standards. Managed administrative processes including scheduling, payroll support, and performance coaching, and designed Excel dashboards and automated reports for KPI tracking.
Quality Agent & Compliance Lead
Results CX
Mar 2024 - Jun 2025 (1 year 3 months)
Acted as main liaison between client and operations teams, ensuring clear communication and adherence to standards. Led a team of 15 specialists through coaching and feedback, conducted quality audits, and created process documentation and executive reports.
Operations Support Agent
Results CX
Sep 2022 - Mar 2024 (1 year 6 months)
Handled high-volume support tasks with precision and thorough documentation, ensuring effective problem resolution under strict quality and privacy standards. Recognized multiple times as Top Performer for outstanding accuracy and reliability.
Customer Service Representative, Technician & Trainer
Startek
Jul 2021 - Jan 2022 (6 months)
Delivered first-level customer service and technical support while performing quality control and process monitoring. Conducted training and onboarding for new employees, contributing to team readiness and consistent performance standards.
Education
Degrees, certifications, and relevant coursework
Centro Universitario Tecnológico (CEUTEC)
Bachelor's Degree, Business Administration
Pursuing a Bachelor's Degree in Business Administration.
Instituto Evangélico Virginia Sapp (IEVS)
High School Diploma, Sciences and Letters
Completed a High School Diploma in Sciences and Letters in November 2018.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Salary expectations
Skills
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