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Alexandra Loureiro

@alexandraloureiro

Team Leader at Teleperformance SA, supporting users and dealerships with built-in navigation systems and coordinating daily team work.

Portugal

Message

At Teleperformance SA, I provide technical support for built-in navigation systems, assisting users and dealerships. I handle user and dealership contact in Spanish, while internal communications and case management are in English.

Since March 2019, I’ve also worked as a Team Leader, distributing daily work and managing schedules and break times. I support the team with questions and manage conflicts.

Earlier, I worked in pharmaceutical sales at PHD, Lda, Ribeiro Simões e Filhos Lda, and DISFAPORT, S.A., acquiring and supporting clients and managing sales across several regions. My experience also includes customer support, administrative work, and sales operations.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Teleperformance SA

Mar 2019 - Present (7 years 7 months)

Distributed daily work, managed schedules and break times, provided team orientation, resolved conflicts, and interacted with customers.

Team Leadership Scheduling Conflict Resolution Customer Interaction

Current

Technical and Customer Support Representative

Current

Teleperformance SA

Aug 2014 - Present (12 years 2 months)

Provided technical support for built-in navigation systems, managed complaints and compensation requests, and interacted with users and dealerships in Spanish while handling internal communications in English.

Technical Support Customer Support Complaint Management Spanish English

Pharmaceutical Sales Representative

PHD, Lda

Mar 2013 - Nov 2013 (8 months)

Acquired new clients, visited and supported existing clients, and managed sales in the areas of Lisbon, Beja, Faro, Portalegre, and Évora.

Sales Client Acquisition client support Territory Management

Pharmaceutical Sales Representative

Ribeiro Simões e Filhos Lda

Jun 2006 - Mar 2013 (6 years 9 months)

Acquired new clients, visited and supported existing clients, created product documents and catalogues, and managed sales across multiple regions including Ponta Delgada and Madeira.

Sales Client Acquisition client support Documentation Catalogue Creation Territory Management

Pharmaceutical Sales Representative

DISFAPORT, S.A.

Sep 2005 - May 2006 (8 months)

Acquired new clients, visited and supported existing clients, created product documents and catalogues, and managed sales in Lisbon, Leiria, and Coimbra.

Sales Client Acquisition client support Documentation Catalogue Creation Territory Management

Sales Representative Wholesale

Inosat, S.A.

Mar 2005 - Aug 2005 (5 months)

Recruited and trained new sales team agents and created training material.

Recruitment Training Sales Training Materials Development

Account Manager in the Customer Support Department

Colt Telecom Espanha S.A.

Mar 2001 - Mar 2003 (2 years)

Handled customer contact, oversaw communication between technical departments, and managed the portability process with Telefónica.

Account Management Customer Support Communication Skills Portability

Administrative Manager

World Courier de Portugal, Lda

Jan 1997 - Mar 2001 (4 years 2 months)

Managed administrative tasks across sales, financial, and operational departments, including market research, database management, payments, bank account control, and customer support for delivery scheduling and quotes.

Administrative Management Market Research Database Management Financial Management Customer Support Payments Bank Account Management