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Open to opportunities

Francisco Mauricio

@franciscomauricio

Customer-focused B2B support specialist with SAP expertise and strong client relationship skills.

Portugal
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What I'm looking for

I seek a client-facing role where I can use SAP and CRM skills to manage enterprise accounts, resolve escalations, and drive customer satisfaction within a collaborative team.

I am a customer-focused B2B support specialist with hands-on experience managing enterprise client relationships, resolving escalations, and coordinating technical and commercial requests. At MEO Empresas I use SAP daily to register, analyze and update customer data while ensuring personalized front- and back-office support.

Previously I worked in front office and telecom sales roles at E-REDES and NOS, developing strong communication, negotiation and CRM skills, and I bring additional experience in event operations and hospitality. I combine advanced English, practical technical tool knowledge and a service-driven mindset to improve customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

PL

Programador de Eventos

Projeto Luso 3050

Jul 2017 - Sep 2017 (2 months)

Geriu stocks e montagens técnicas para eventos artísticos, realizando assistência em iluminação e som para garantir qualidade dos espetáculos.

Education

Degrees, certifications, and relevant coursework

FC

Faculty of Arts, University of Coimbra

Licenciatura (Bachelor of Arts), Archaeology

2017 - 2020

Completed a Licenciatura (Bachelor) in Archaeology at the Faculty of Arts, University of Coimbra, covering archaeological theory, field methods and artefact analysis.

British Council, Coimbra logoBC

British Council, Coimbra

Advanced English Course, English Language

2010 - 2013

Completed an advanced English course focused on oral and written communication, listening comprehension and practical conversation skills.

Tech stack

Software and tools used professionally

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Francisco Mauricio - Assistente de Suporte Empresarial - MEO | Himalayas