Open to opportunities

Francisco Mauricio

@franciscomauricio

Message

Customer-focused B2B support specialist with SAP expertise and strong client relationship skills.

Portugal

Message

What I'm looking for

I seek a client-facing role where I can use SAP and CRM skills to manage enterprise accounts, resolve escalations, and drive customer satisfaction within a collaborative team.

I am a customer-focused B2B support specialist with hands-on experience managing enterprise client relationships, resolving escalations, and coordinating technical and commercial requests. At MEO Empresas I use SAP daily to register, analyze and update customer data while ensuring personalized front- and back-office support.

Previously I worked in front office and telecom sales roles at E-REDES and NOS, developing strong communication, negotiation and CRM skills, and I bring additional experience in event operations and hospitality. I combine advanced English, practical technical tool knowledge and a service-driven mindset to improve customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Assistente de Suporte Empresarial

Current

MEO

Jun 2025 - Present (4 months)

Gestão integral da relação com clientes empresariais MEO, coordenando pedidos técnicos e comerciais e resolvendo reclamações para garantir resposta eficiente e fidelização.

Customer Support B2B Sales SAP Incident Management Client Relationship Management

Operador de Front Office

E-REDES

Aug 2022 - Feb 2023 (6 months)

Atendimento B2C e gestão de dados de clientes via SAP, assegurando comunicação eficaz e resolução de reclamações em articulação com departamentos técnicos.

Customer Service SAP Data Entry Complaint Handling Communication Client Data Management

Consultor de Telecomunicações

NOS Comunicações

Jun 2022 - Aug 2022 (2 months)

Geriu carteira de clientes particulares e empresariais, vendendo soluções de telecomunicações, negociando contratos e registando interações em CRM para otimizar serviço.

CRM Contract Negotiation Customer Support Account Management Sales Presentations

Barman

Pipasbar Luso

Jul 2018 - Jul 2020 (2 years)

Atendimento ao público e serviço de mesa, preparação de bebidas e apoio na organização de eventos públicos e privados no estabelecimento.

Customer Service event support Bar Operations POS Time Management Multitasking

Programador de Eventos

Projeto Luso 3050

Jul 2017 - Sep 2017 (2 months)

Geriu stocks e montagens técnicas para eventos artísticos, realizando assistência em iluminação e som para garantir qualidade dos espetáculos.

Event Coordination Technical Setup Inventory Management

Education

Degrees, certifications, and relevant coursework

Faculty of Arts, University of Coimbra

Licenciatura (Bachelor of Arts), Archaeology

2017 - 2020

Completed a Licenciatura (Bachelor) in Archaeology at the Faculty of Arts, University of Coimbra, covering archaeological theory, field methods and artefact analysis.