Oluwatosin Nosiru

Supported small and medium businesses by providing pre and post-sales assistance and tool support to enhance client experience. Responded promptly to customer inquiries via multiple channels, providing accurate information and maintaining detailed customer records. Met or exceeded service-level targets for customer satisfaction and response time.

Managed customer relationships and inquiries across phone, email, chat, and social media using CRM software, achieving timely and accurate responses. Handled high-pressure situations and resolved complaints effectively, maintaining high customer satisfaction rates. Performed telesales activities, processed orders, conducted root cause analysis, and assisted in testing new features and troubleshoot

Handled a high volume of customer inquiries across various channels, delivering exceptional service and support. Conducted data entry and analysis to monitor sales performance and identify trends. Utilized communication tools like Microsoft Office and email to manage customer interactions and track sales progress, ensuring accurate documentation.