Amy Botzenhardt

I am a dedicated call center representative with a Bachelor of Science in Organizational Management and extensive experience in customer service, administrative support, and data management. I have proven success enhancing customer experiences by anticipating needs, resolving conflicts, and maintaining accurate account records using tools like Oracle and Five9.

I consistently improve productivity through effective communication, timely report generation, and reliable multitasking. I bring hospitality-oriented professionalism, medical terminology familiarity, and a strong work ethic to support efficient operations and collaborative teams.