Open to opportunities

RIYA LODH

@riyalodh

Customer Support Executive and AI-focused Computer Science student improving resolution quality through CRM rigor and clear writing.

India

Message

What I'm looking for

I’m looking for a remote role where I can own customer inquiries end-to-end, keep CRM and helpdesk records accurate, and apply AI-assisted workflows to improve support efficiency, documentation quality, and faster resolutions.

I’m a detail-oriented Customer Support Executive and Computer Science undergraduate (AI & Big Data) who delivers accurate, empathetic customer responses across email and chat. I handle high-volume inbound inquiries end-to-end—troubleshooting, escalation with full context, ticket monitoring, and real-time CRM updates in HubSpot and Salesforce.

I bring a strong research-and-verification mindset from my AI and digital research internships, producing confidential, well-structured reports with source traceability. I continuously contribute to FAQs and response templates, spot recurring feedback patterns for service improvements, and use AI-assisted workflow optimization to raise efficiency without sacrificing quality or policy accuracy.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

The Affordable Organic Food Store

Jan 2025 - Present (1 year 5 months)

Served as the primary point of contact for inbound customer inquiries via email and chat, providing accurate, empathetic, brand-consistent responses. Resolved issues end-to-end, escalated complex cases with complete context, and maintained real-time CRM records in HubSpot and Salesforce while tracking Zendesk/Freshdesk tickets through closure.

Customer Support Email Chat Support CRM Management HubSpot Salesforce Ticket Tracking (Zendesk Freshdesk)Customer Escalation

Current

Digital Research Intern

Current

Leadnexis AI

Jan 2025 - Present (1 year 5 months)

Conducted structured research across corporate databases, government records, and academic sources, synthesizing findings into clear reports under strict confidentiality standards. Maintained organized filing with full source traceability and produced progress tracking documents, research checklists, and client-ready summaries aligned to deadlines.

Synthesized Findings Source Tracking Data Gathering Report Writing Progress Track Accuracy & Tone Control

Artificial Intelligence Intern

Uplyx Solutions Pvt. Ltd.

Nov 2025 - Dec 2025 (1 month)

Managed two structured AI research and verification projects end-to-end in a cybersecurity-conscious environment, delivering outputs within defined timelines. Drafted verification reports and process documentation using neutral, professional language aligned to quality assurance standards.

AI Research Verification & Validation Report Writing Process documentation Quality Assurance Cybersecurity Aware Workflows Neutral Professional Writing

Education

Degrees, certifications, and relevant coursework

Heritage Institute of Technology, Kolkata

Bachelor of Technology, Computer Science Engineering (IoT, Cybersecurity & Blockchain)

2024 -

Pursuing a B.Tech in Computer Science Engineering with specializations in IoT, cybersecurity, and blockchain.

University of Wollongong (DXB Campus)

Bachelor of Computer Science, AI & Big Data

2026 -

Pursuing a Bachelor of Computer Science in AI & Big Data at the University of Wollongong (DXB Campus). In Winter 2026, scored 93 (High Distinction) in Python Programming, 82 (Distinction) in Computing & Cyber Security, and 76 (Distinction) in Networks & Communications.