Open to opportunities

Sameer Kshirsagar

@sameerkshirsagar

I am a motivated customer support professional delivering clear, empathetic technical assistance and improving customer experience.

India

Message

What I'm looking for

I seek remote customer-support roles in high-growth, global teams where I can provide empathetic technical support, improve customer experience, work asynchronously across time zones, and grow in support operations and tooling.

I am a motivated, empathetic customer support professional experienced in handling queries across email, chat, and WhatsApp, and adept with tools like Notion, CRMs, Gmail, and Google Workspace.

I have delivered responsive onboarding and technical support for international clients, maintained high customer satisfaction and a 100% task completion rate, and thrive in remote, asynchronous environments while actively learning Spanish to expand multilingual support.

Experience

Work history, roles, and key accomplishments

Current

Freelance Technical & Customer Support

Current

Self Employed

Jan 2023 - Present (2 years 7 months)

Assisted international clients with onboarding and troubleshooting software platforms, providing responsive email, chat, and WhatsApp support while maintaining a 100% task completion rate.

Notion Gmail Google Workspace Ticketing Systems Email Support Live Chat Support Remote Collaboration

Intern – Cybersecurity & Tech Support

Academic Projects

Jan 2022 - Jan 2023 (1 year)

Supported college projects by troubleshooting system and network issues, implemented a Street Light Automation using Arduino sensors, and created guides and FAQs that improved adoption among non-technical stakeholders.

Arduino Embedded Systems Troubleshooting Technical Support Documentation