KSKARISHMA SHAIK
@karishmashaik
Motivated customer support professional skilled in remote ticketing, chat/email, and empathetic problem-solving.
IndiaWhat I'm looking for
I am a motivated, detail-oriented customer support professional focused on delivering clear, empathetic, and timely resolutions in remote environments.
I have hands-on familiarity with chat and email support, ticket handling (Freshdesk/Zendesk basics), SLA awareness, macros, canned responses, internal notes, and escalation procedures.
Academically, I hold an MCA (2023-2025) and a BA, and I have completed certifications in Python, SQL, and soft skills, which strengthen my technical troubleshooting and communication abilities.
I completed a technical project on deep-fake detection using Python, deep learning, FastText and NLP, demonstrating my ability to combine technical analysis with practical solution-building to achieve high classification accuracy.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Self Employed
Motivated customer support professional skilled in chat and email support, ticket handling, and escalation management; delivers clear responses and smooth issue resolution with strong empathy and communication.
Education
Degrees, certifications, and relevant coursework
NRIT Institute of Technology
Master of Computer Applications, Computer Applications
2023 -
Grade: 8.0 CGPA
Pursuing a Master of Computer Applications with coursework in advanced computing and project work in deep learning and NLP.
Ambedhkar University
Bachelor of Arts, Arts
2019 - 2022
Grade: 7.41 CGPA
Completed a Bachelor of Arts degree with a focus on foundational arts disciplines and a CGPA of 7.41.
M.N.M Junior College
Intermediate (MPC), Mathematics, Physics, Chemistry
2017 - 2019
Grade: 10.0 CGPA
Completed Intermediate (MPC) with a strong academic record reflected by a CGPA of 10.0.
Pragathi Vidya Nilayam
SSC (10th), Secondary Education
2016 - 2017
Grade: 10.0 CGPA
Completed Secondary School Certificate (SSC) with a CGPA of 10.0.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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