Open to opportunities

Pavan Rajana

@pavanrajana

Message

I build customer support workflows and resolve issues through clear, empathetic communication.

Zimbabwe

Message

What I'm looking for

I'm looking for a fast-paced voice process customer support role where I can resolve customer issues, manage call documentation and escalations, and grow through hands-on customer interaction.

I've built a Customer Query Management Web App that logs, tracks, escalates, and resolves customer queries end-to-end, mirroring live voice-support CRM workflows.

During my Data Science internship at Musquare Technologies, I maintained datasets of more than 10,000 records and resolved approximately 200 data inconsistencies through systematic investigation and stakeholder follow-up.

I communicate project progress, blockers, and data findings clearly across technical and non-technical audiences. My work combines active listening, issue resolution, call documentation, escalation management, and a customer-first approach.

I'm ready to bring my calm communication style, accuracy, and ability to manage high-volume information to a fast-paced voice process customer support role.

Experience

Work history, roles, and key accomplishments

Data Science Intern

Musquare Technologies

Jan 2023 - Jun 2023 (5 months)

Interacted with team leads and stakeholders to communicate project progress and resolve blockers. Managed datasets of 10,000+ records and resolved ~200 data inconsistencies, demonstrating problem-solving and coordination skills.

Python PostgreSQL Data Processing Communication Skills Problem Solving Stakeholder Management