NEELAPU YEMIMA

I am an IT support professional with over three years of hands-on experience in end-user support, identity and access management, and cloud environments. I have held roles supporting global clients and internal teams, focusing on incident resolution and process adherence.

I have driven ITIL-based incident, change, and problem management practices and created SOPs and technical documentation to reduce recurring issues. I routinely manage Active Directory and Azure AD tasks, configure SSO/SAML/Okta, and perform user provisioning and access reviews using ServiceNow and RSA console.

My technical work spans Citrix desktop support, Microsoft Azure, Microsoft Entra, GCP, SQL, CMDB updates, DNS troubleshooting, and use of Jira/Atlassian tools. I collaborate with cross-functional and global teams, use Box and Confluence for knowledge sharing, and deliver measurable improvements in ticket resolution and account lifecycle management.

I am committed to continuous learning and professional growth, delivering precise, high-quality support, and improving processes. I seek roles where I can apply IAM and cloud skills, strengthen operational controls, and contribute to a collaborative, process-driven engineering team.