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Nadim Shaikh

@nadimshaikh

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IT Support Engineer specializing in Microsoft 365, Azure AD, and end-user support.

India

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What I'm looking for

I seek growth-focused IT or cloud support roles where I can expand Microsoft 365 and Azure skills, work in collaborative teams, and take on escalations and operational responsibilities.

I am an IT Support Engineer with hands-on experience in enterprise and MSP environments, focused on Microsoft 365, Azure AD, Windows and macOS support, and ticket-driven operations.

I have delivered L1/L2 support, handled onboarding/offboarding, performed account administration, and troubleshot Outlook, Teams, OneDrive, Exchange Online, and endpoint issues while following SLA processes.

I am coachable, curious, and a fast learner with practical lab experience in M365 tenant setup, Azure AD, Google Workspace, backups, NAS, and networking fundamentals, actively seeking growth-oriented IT, Cloud, or M365 support roles.

Experience

Work history, roles, and key accomplishments

Service Desk Analyst

NEC Software Solutions

May 2025 - Aug 2025 (3 months)

Delivered remote IT support to global users, resolving Microsoft 365, Windows 10/11, access, and device issues within SLA and escalating complex incidents to senior engineers.

Windows 10 Exchange Online Active Directory Remote Support Incident Management User Onboarding

Associate Trainee Engineer

CMS IT Services

Jun 2024 - May 2025 (11 months)

Provided L1/L2 technical support for desktops, printers, and mobile devices, resolving Microsoft 365 and Windows issues while documenting incidents and escalating with clear troubleshooting notes.

Outlook Teams Ticketing Systems Hardware Support Escalations Documentation

Azure Cloud Intern

Unknown

Nov 2023 - Jan 2024 (2 months)

Configured Azure AD, resource groups, and deployed Windows VMs in Azure during a short-term internship focused on cloud fundamentals and hands-on administration.

Azure AD Windows Server Basic Cloud Administration MFA

Education

Degrees, certifications, and relevant coursework

University of Mumbai

Bachelor of Engineering, Electronics & Telecommunication

2020 - 2023

Completed a Bachelor of Engineering in Electronics & Telecommunication with coursework covering fundamentals of electronics, communications, and related engineering topics.

Maharashtra State Board of Technical Education, Mumbai

Diploma, Electronics & Telecommunication

2018 - 2020

Completed a Diploma in Electronics & Telecommunication focusing on practical and foundational technical skills relevant to electronics and telecommunication systems.