@rajalakshmirukmangathan
I resolve IT incidents, manage ServiceNow tickets, and support Windows, Linux, and access systems.
IndiaAt my previous role, I resolved technical incidents and service requests in ServiceNow, meeting SLA targets and driving first-contact resolution for customers across regions.
I've supported Active Directory provisioning, password resets, access management, Windows and RHEL troubleshooting, VMware, and AWS environments. I also perform server health checks, log monitoring, root-cause analysis, escalation handoffs, and clear customer communication by phone and Teams chat.
Work history, roles, and key accomplishments
Resolved technical incidents and service requests in ServiceNow, ensuring SLA adherence and first-contact resolution. Diagnosed and resolved user account, password, and access issues, including Active Directory provisioning and password resets.
Degrees, certifications, and relevant coursework
Diploma – Full Stack Development, computer science
2022 - 2023
Grade: A
Master of Science, Electronic Science
Grade: 81.2%
Pursued a Master of Science in Electronic Science, achieving 81.2%.
Bachelor of Science, Electronic Science
Grade: 78.4%
Completed a Bachelor of Science in Electronic Science with 78.4%.
Software and tools used professionally
IndiaYou can contact Rajalakshmi and 90k+ other talented remote workers on Himalayas.
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