Looking for a job

Abdul Mashood

@masood

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Experienced IT Support Engineer with excellent problem-solving and communication skills.

United Arab Emirates

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What I'm looking for

I am looking for a job that offers the opportunity to leverage my skills and experience in retail management, while also providing room for professional growth and development.

I am an experienced IT Support Engineer with a strong background in troubleshooting and resolving technical issues. I have a proven track record of providing user-friendly and efficient support through the help desk, ensuring that systems and applications are restored to full functionality in a timely manner. I thrive in fast-paced environments and excel at problem-solving, communication, and negotiation.

With a BCA degree and currently pursuing an MBA, I have a solid educational foundation in the field of IT. I am proficient in Microsoft Office tools, including Excel, PowerPoint, and Word. Additionally, I have expertise in various tech tools such as Ticketing system, Sentinel-One, KACE, Zscaler, Automox, Office 365, Intune, SharePoint, Teams, and Paycom.

Throughout my career, I have demonstrated my ability to troubleshoot, configure software, present data effectively, and perform internal audits and maintenance. I am a team player with strong decision-making skills and technical proficiency. I am customer-focused and have experience in user administration and vendor management. I am adept at handling inventory management and have a comprehensive understanding of service-now.

Experience

Work history, roles, and key accomplishments

Desktop Support Specialist

Trinity Partners LLC

Resolved technical issues with various systems and applications for customers and end-users in different time zones. Assisted customers in identifying concerns and explaining solutions to restore services and functionality. Proficient in Tier I & II Troubleshooting of Laptop Hardware/Software & Associated Peripherals, Windows-OS, Microsoft/Generic Applications, and basic knowledge of iOS devices.

Troubleshooting Active Directory Operations Software Configuration

System Admin

Udaan - Hive loop Technology Pvt.Ltd

Resolving tickets within the SLA raised from End User side, supporting through Remote support & Call support. Working closely with current systems and support staff. Office 365 Administration – Exchange, SharePoint, Endpoint & Teams Administration. Comprehensive understanding of ticketing systems and adept at discerning emerging trends through analysis of system data.

Troubleshooting Active Directory Operations Software Configuration Technical Proficiency Vendor Management User Support Problem Solving

System Admin

Capzen Technologies Pvt.Ltd

Provided remote and in-house technical assistance with computer hardware and software. Handled AI Projects like Data annotation, Transcription, captioning, crowdsourcing etc. Basic understanding of Windows Server OS and efficiency in Azure, On-Prem Active Directory and Group Policy. Experienced in purchasing and planning of enterprise-wide Laptop & other Hardware distribution, and proficient with

Troubleshooting Active Directory Operations Software Configuration Technical Proficiency Vendor Management Problem Solving

EXECUTIVE ASSISTANT - IT DIVISION

Farmstruck Global Pvt.ltd

Reporting Application Bugs to the Development/Testing Team and on-time following support SLA. Performing deep dive analysis on customer billing statements. Worked on Audio/Video Conference devices, Printers and other infrastructure supporting devices like Door Security Systems. Developed comprehensive documentation and standard operating procedures for our team.

Troubleshooting Operations Vendor Management Problem Solving