I am an experienced IT Support Engineer with a strong background in troubleshooting and resolving technical issues. I have a proven track record of providing user-friendly and efficient support through the help desk, ensuring that systems and applications are restored to full functionality in a timely manner. I thrive in fast-paced environments and excel at problem-solving, communication, and negotiation.
With a BCA degree and currently pursuing an MBA, I have a solid educational foundation in the field of IT. I am proficient in Microsoft Office tools, including Excel, PowerPoint, and Word. Additionally, I have expertise in various tech tools such as Ticketing system, Sentinel-One, KACE, Zscaler, Automox, Office 365, Intune, SharePoint, Teams, and Paycom.
Throughout my career, I have demonstrated my ability to troubleshoot, configure software, present data effectively, and perform internal audits and maintenance. I am a team player with strong decision-making skills and technical proficiency. I am customer-focused and have experience in user administration and vendor management. I am adept at handling inventory management and have a comprehensive understanding of service-now.
