Looking for a job

Abdul Mashood

@masood

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Experienced IT Support Engineer with excellent problem-solving and communication skills.

United Arab Emirates

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What I'm looking for

Experienced IT Support Engineer with hands-on expertise in onsite troubleshooting, network configuration, and system administration. Skilled in Microsoft 365, Active Directory, and endpoint management with a strong focus on data security and preventive maintenance.

I am an experienced IT Support Engineer with a strong background in troubleshooting and resolving technical issues. I have a proven track record of providing user-friendly and efficient support through the help desk, ensuring that systems and applications are restored to full functionality in a timely manner. I thrive in fast-paced environments and excel at problem-solving, communication, and negotiation.

With a BCA degree and currently pursuing an MBA, I have a solid educational foundation in the field of IT. I am proficient in Microsoft Office tools, including Excel, PowerPoint, and Word. Additionally, I have expertise in various tech tools such as Ticketing system, Sentinel-One, KACE, Zscaler, Automox, Office 365, Intune, SharePoint, Teams, and Paycom.

Throughout my career, I have demonstrated my ability to troubleshoot, configure software, present data effectively, and perform internal audits and maintenance. I am a team player with strong decision-making skills and technical proficiency. I am customer-focused and have experience in user administration and vendor management. I am adept at handling inventory management and have a comprehensive understanding of service-now.

Experience

Work history, roles, and key accomplishments

Current

onsite support IT

Current

ABB

Sep 2024 - Present (1 year 5 months)

Deliver end-to-end onsite desktop, infrastructure, and network support, ensuring minimal downtime
and high user satisfaction
• Manage Incidents, Service Requests, Changes, and Problems via enterprise ticketing systems while
meeting SLA targets
• Lead user onboarding activities, including system access provisioning, hardware deployment, and
IT policy awareness.

IT Policies And Procedures Development Inventory Management ServiceNow Reporting

Desktop Support Specialist

Trinity Partners LLC

Resolved technical issues with various systems and applications for customers and end-users in different time zones. Assisted customers in identifying concerns and explaining solutions to restore services and functionality. Proficient in Tier I & II Troubleshooting of Laptop Hardware/Software & Associated Peripherals, Windows-OS, Microsoft/Generic Applications, and basic knowledge of iOS devices.

Troubleshooting Active Directory Operations Software Configuration

EXECUTIVE ASSISTANT - IT DIVISION

Farmstruck Global Pvt.ltd

Oct 2020 - Sep 2021 (11 months)

Reporting Application Bugs to the Development/Testing Team and on-time following support SLA. Performing deep dive analysis on customer billing statements. Worked on Audio/Video Conference devices, Printers and other infrastructure supporting devices like Door Security Systems. Developed comprehensive documentation and standard operating procedures for our team.

Troubleshooting Operations Vendor Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Rabindranath Tagore University

BCA, computer application

2021 - 2024

Grade: 6.3

Activities and societies: athlete

Bachelor of Computer Applications (BCA) is an undergraduate degree that builds a strong foundation in computer science, information technology, and software development.
It prepares graduates for diverse roles across IT infrastructure, software engineering, networking, cloud computing, and cybersecurity.