Looking for a job

Mayuri User

@mayuriuser2

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IT Support Engineer with 3 years at Accenture, skilled in troubleshooting, ticketing, and user support.

India

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What I'm looking for

I’m looking for a role where I can leverage my IT support experience to solve real user and system issues while continuing to grow technically. I value a fast-paced environment where I can take ownership, improve system reliability, and deliver quick, effective solutions.

I’m an IT Support Engineer with 3 years of experience at Accenture, where I’ve been helping users resolve technical issues and keep systems running smoothly. I’ve worked on application support, handled tickets, and supported global users across different projects like Airbus and Axis24x7.

I’m comfortable with tools like ServiceNow, Microsoft 365, and basic networking, and I enjoy solving problems and helping people. I’m looking to grow further in IT support and cloud technologies while continuing to learn and take on new challenges.

Experience

Work history, roles, and key accomplishments

Application Development Analyst

Accenture

Aug 2022 - Sep 2025 (3 years 1 month)

Handled L1/L2 IT support for enterprise applications, resolving user, system, and network issues efficiently. Worked with ticketing tools to manage incidents within SLA, provided remote support to global users, and collaborated with teams to ensure smooth system performance and quick issue resolution.