I am expecting a good work environment and people open to teach new things.
A simple work culture where quality of the work would be appreciated.
PULooking for a job
Praveen hegde_202 User
@praveenhegde202user
I am technology enthusiast have problem solving skills and experience of 2 years.
IndiaWhat I'm looking for
Problem solver with interest in learning new skills.Working as a technical support covering global customers and providing assistance remotely to solve technical issues and process assistance.
Experience
Work history, roles, and key accomplishments
CS
Current
Software associate
Capgemini technology services
I joined as a service desk analyst and working since for a us banking client in EST working hours.
I am currently working on chats, calls , emails and incident tickets.
I have a High logs of 32 contacts per day and with a average satisfaction score of 4.9/5. I have an average FCR of 81% and call AHT of 13-14 minutes.
Education
Degrees, certifications, and relevant coursework
Praveen hegde_202 hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
5k-7k USD
Social media
Job categories
Skills
Microsoft OfficeMicrosoft IntuneMicrosoft WindowsActive DirectoryServiceNowIT ServicesCommunicationCustomer SatisfactionSystem TroubleshootingTechnical TroubleshootingProblem SolvingProblem AnalysisTechnical Problem SolvingCustomer SupportTechnical SupportTechnical Support EngineeringBankingIncident ResponseIncident TrackingMicrosoft Office 365Active Directory Domain Services
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