Rita Ugwuoke
@ritaugwuoke
I deliver excellent customer support by resolving issues, communicating clearly, and creating positive experiences that build customer satisfaction.
NigeriaWhat I'm looking for
Customer-focused professional with experience supporting customers through phone, email, chat, and face-to-face channels.
At Najec Limited, I handled customer enquiries, provided product and pricing information, resolved concerns, and built positive customer relationships through courteous, solution-oriented service.
My administrative experience at the Ministry of Information strengthened my skills in telephone support, data entry, records management, scheduling, document preparation, and handling confidential information. My earlier cashiering and processing experience further developed my accuracy, attention to detail, transaction handling, and ability to work effectively under pressure.
I am seeking remote customer service opportunities where I can use my communication, empathy, problem-solving, and organizational skills to deliver excellent customer experiences and support business goals.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Najec Limited
Feb 2024 - Dec 2025 (1 year 10 months)
Responded to customer enquiries and provided information about products, pricing and availability. Handled customer interactions professionally through phone calls, in-person visits and digital communication channels including email and chat.
Administrative Assistant
Ministry of Information
May 2021 - Apr 2022 (11 months)
Answered a multi-line phone system, routed calls, delivered messages and greeted visitors. Maintained confidentiality of sensitive information by following strict privacy procedures and secure filing systems.
Cashier
Market Square Supermarket
Oct 2019 - Dec 2020 (1 year 2 months)
Welcomed customers and helped determine their needs. Processed cash, card and other payments accurately while maintaining a balanced cash drawer.
Processor
Fundtrust Multi-purpose Company Ltd
Sep 2016 - Dec 2017 (1 year 3 months)
Posted customer daily deposits, debited withdrawals and ensured accurate and complete data. Maintained and balanced cash drawings while reconciling discrepancies.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma, Office Technology and Management
Pursued a Higher National Diploma in Office Technology and Management.
HolyChild Madonna College
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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