Rita Emonyon
@ritaemonyon
Customer-focused professional with 5+ years in customer service.
What I'm looking for
I am a customer-focused professional with over 5 years of experience in customer service and administrative roles. My journey has been marked by a commitment to enhancing customer satisfaction and resolving issues effectively. I pride myself on my ability to communicate empathetically and maintain meticulous attention to detail, which has allowed me to deliver exceptional customer experiences consistently.
In my recent role as an Appointment Setter and Virtual Office Assistant at Vonyia Business Solutions LLC, I enhanced productivity by 30% through targeted lead generation and improved company visibility by managing social media channels. My previous experiences have equipped me with the skills to streamline office processes and build strong customer relationships, achieving a 95% satisfaction rate in customer service support roles.
Experience
Work history, roles, and key accomplishments
Appointment Setter & Virtual Office Assistant
Vonyia Business Solutions LLC
Aug 2023 - Nov 2023 (3 months)
Enhanced productivity by 30% through targeted lead generation and improved company visibility by managing social media channels and email. Scheduled client appointments and managed calendars, saving 70% of administrative time.
Customer Service Support
Ojie Concept Services
Oct 2018 - May 2023 (4 years 7 months)
Resolved customer inquiries with a 95% satisfaction rate through effective problem-solving and communication. Streamlined office processes, including virtual meetings and technical troubleshooting.
Administrative Assistant
Neo Continental Company Ltd (Saladmaster)
Mar 2017 - Jan 2018 (10 months)
Maintained 99% data accuracy in records management and enhanced office efficiency by 25% through clerical support, lead generation, and HR onboarding.
Customer Service Executive
DiamondMega Beauty Cosmetics Ltd
Jul 2016 - Feb 2017 (7 months)
Managed appointments and communications as the primary customer point of contact, reducing external management costs by 15% by overseeing social media and email campaigns.
Education
Degrees, certifications, and relevant coursework
University of Jos
Bachelor of Science, Business Administration
2012 -
Availability
Location
Authorized to work in
Job categories
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