I am looking for a profile where I could manage and work with the entire Business Operations Team, and supervise and improve the day-to-day operations so that you don't have to.
RALooking for a job
Rishabh Aditya
@rishabhaditya
I am an Operations Head (AVP Level) Based in Mumbai India with 8+ Years of experience in Operations.
IndiaWhat I'm looking for
Experienced and Goal driven Operations professional with 8+ years of extensive experience in Business Operations and Process Development. Offers expertise in Business Planning, Operations Management, Customer Relationship Management (CRM), Supply Chain Design, Process Design, and Change Management.
Has a proven track record of handling multiple departments while increasing efficiency across teams.
Will actively work towards business growth, profitability, and implementation of strategic projects across business operations while cultivating productive working relationships with colleagues and business partners
Experience
HECurrent
Program Lead
Healthysure
Jan 2022 - Present (2 years 4 months)
Responsibilities:
In charge of the Process & Analytics Team, our main KPI is developing and redrafting better processes for the entire Business Operations Team using Automation.
Key Achievements:
Reduced the churn rate to 5% from 10% in the previous financial year by implementing client-first processes and introduced PowerBi as the core analytics tool for better insights into client behavior.
TLOperations Head
Tricog Health Services Pvt Ltd
Jun 2017 - Aug 2021 (4 years 2 months)
Responsibilities:
Directed the entire Business Operations Team in India, the Philippines, and Malaysia. Managed 50+ Associates & 4 Managers in Customer Support, Field Service, Customer Success, Inventory, and Order Management.
Key Achievements:
Was directly responsible for clients worth $2 Million ARR, and successfully achieved a 95% renewal rate for 4 consecutive years
OperationsClient SuccessClient StrategyClient ExperienceClient ServicesBusiness ExpansionPeople OperationsTalent OperationsSupport OperationsProduct OperationsLogistic ManagementCustomer SuccessCustomer SupportCustomer ServiceCustomer TrainingCustomer ExperienceCustomer EngagementCustomer OnboardingCustomer OperationsCustomer ManagementCustomer AcquisitionCustomer Onboarding Support
RA
Responsibilities:
Responsible for leading and managing the entire Backend and Field Logistics Operations. Built a team of 15 Backend Support Agents and 20+ Delivery Executives to manage Daily grocery and E-Concierge requests.
Key Achievements:
Observed financial performance and identified buying trends which led to a 15% increase in purchase behavior based on targeted ads.
GO
Responsible for handling the entire Business Operations in Delhi NCR. Managed a team of 4 backend associates and 3 Delivery Associates. Analysed Data and Trends to figure out map client behavior and built delivery protocols based on the locations with the highest order frequencies based on daily order rate.
Tech stack
Learn about the tools and technologies that Rishabh likes to use.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Website
www.rishabhaditya.inSalary expectations
45k-55k USD
Social media
Job categories
Skills
Process DesignData AnalyticsOperationsHR OperationsBusiness ManagementCustomer MarketingCustomer EducationCustomer Engagement ManagementClient SuccessClient StrategyClient ExperienceClient ServicesBusiness ExpansionPeople OperationsTalent OperationsSupport OperationsProduct OperationsLogistic ManagementCustomer SuccessCustomer SupportCustomer ServiceCustomer TrainingCustomer ExperienceCustomer EngagementCustomer OnboardingCustomer OperationsCustomer ManagementCustomer AcquisitionCustomer Onboarding Support
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