E Prashant

Spearheaded formalization of India’s informal e-waste sector by designing compliance-driven procurement systems and vendor registration frameworks, enabling traceability and chain-of-custody documentation for 400+ MT monthly.

Directed operations for an AI-driven startup, implementing version-controlled documentation, change management processes, and structured workflows to improve organizational efficiency and operational compliance.

Developed strategic government client relationships (ISRO, DRDO, HAL) and built a sales pipeline exceeding INR 1 crore to drive business development and partnership initiatives.

Engaged in short-term product consulting to support product development initiatives and roadmap prioritization for marketplace features.

Led internal tools product management and customer success across SMB and enterprise segments, reducing SMB churn from >20% to ~11–12% and managing support/implementation across India, Middle East, and Africa.

Managed customer service, warehousing, and logistics for DVD rental and led a pivot to e-commerce by building backend operations for procurement, order management, returns, and fulfillment, improving scalability and efficiency.

Managed a voice team providing customer service to Dell’s SMB segment, ensuring timely resolutions and maintaining customer satisfaction metrics.

Managed multi-channel teams (email, voice, chat) in a captive unit supporting online gaming client operations, including executive host program for high-value customers.

Reported local news stories, conducted interviews, and produced timely news segments for AajTak under tight deadlines, enhancing on-air coverage quality.

Completed a Permaculture Design Certificate focused on sustainable agriculture and regenerative design principles.

Completed a Master's program in Mass Communication with coursework in media studies, reporting, and communication theory.

Earned a Bachelor of Commerce degree covering accounting, finance, and business fundamentals.