Sanyam Sharma

Managed a portfolio of 8-10 enterprise customers across PAN India, led a team of 4 professionals, and improved operational efficiency through workflow improvements and digital tracking systems.

Led CRM enhancement initiatives, designed structured CRM workflows for customer lifecycle management, and supported digital transformation initiatives to improve customer experience and operational effectiveness.

Worked directly with the founder to improve business operations and governance, designed and implemented six standardized SOPs, and utilized Zoho CRM and Jira to streamline project execution and stakeholder collaboration.

Coordinated operational activities involving 150+ engineers and supported service delivery for over 5,000 clients, while managing escalations, contract renewals, and billing cycles.

Developed preventive maintenance practices to reduce equipment downtime, performed root cause analysis of equipment failures, and monitored quality standards and operational timelines.

Partnered with the Founder to design and execute business operations strategies, developed scalable operational frameworks and KPI reporting mechanisms, and implemented CRM-enabled workflows to improve visibility and decision-making.

Pursued a Bachelor of Technology in Mechanical Engineering.

Completed 12th standard in Science (Non-Medical).