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Abhijeet Deobhakta

@abhijeetdeobhakta

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Operations Manager with 14 years of e-commerce and project management experience.

India

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What I'm looking for

I seek a role in a dynamic organization that values innovation, offers growth opportunities, and allows me to leverage my expertise in operations and project management.

I am an experienced Operations Manager with over 14 years of expertise in driving business growth, optimizing processes, and leading cross-functional teams.

My journey has equipped me with a robust skill set in team leadership, project management, and process optimization, allowing me to deliver impactful results in startup and corporate environments.

Throughout my career, I have achieved significant milestones, including a 97% on-time delivery rate for projects and a 20% increase in productivity through strategic process improvements.

As an E-Commerce Entrepreneur, I successfully established a Shopify-based store, achieving 20% revenue growth and enhancing customer retention by 15%. My data-driven approach has consistently led to improved performance metrics, such as a 25% increase in advertising ROI through targeted digital marketing campaigns.

My leadership philosophy centers on cultivating team motivation and fostering strong client relationships. I have a proven track record of reducing service escalations and improving customer satisfaction scores, which I attribute to my commitment to excellence and ability to implement data-driven project strategies.

I am passionate about leveraging my expertise to contribute to a dynamic organization that values innovation and growth.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Entrepreneur

Current

Self Employed

Apr 2022 - Present (3 years 2 months)

Established and scaled a Shopify-based e-commerce store, achieving 20% revenue growth through strategic product curation and targeted digital marketing. Streamlined order fulfillment processes, leading to a 98% positive customer feedback rate.

Shopify Digital Marketing Customer Retention Data Analysis Vendor Management Facebook Ads Product Curation Market Analysis order fulfillment

Senior Manager Business Operations

Sysgenx Software Private Limited

May 2013 - Mar 2022 (8 years 10 months)

Designed and implemented process improvements that enhanced customer satisfaction scores by 15%. Spearheaded a client management strategy that reduced service escalations by 20%, improving SLA adherence.

Process Improvement Customer Satisfaction Client Management Resource Allocation Team Leadership SLA Cross Functional Team Management

Operations Manager

Packt Publishing Limited

Aug 2006 - Apr 2013 (6 years 8 months)

Directed operations for a business unit supporting revenue growth from startup to a £5 million enterprise. Managed eight cross-functional teams, ensuring 90% project completion rates within productivity targets.