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DG@daveghosh
Experienced Operations Manager with a focus on logistics and customer service.
IndiaI am an Operations Manager with over 22 years of progressive leadership experience in logistics, operations, and customer service. Currently, I manage the order issues resolution management team at Fresh Prints, where I record, analyze, and report on order issues, implementing new methodologies to enhance operational efficiency. My role involves collaborating with various departments to eliminate error patterns and improve customer satisfaction.
Previously, I worked at Better.com, where I actively participated in formulating and implementing revised systems and policies to ensure compliance with legal and business standards. I have a proven track record in managing resources, enhancing project operational effectiveness, and achieving team goals. My experience at Personiv as an Assistant Manager allowed me to lead the transformation towards operational excellence, significantly improving key performance indicators such as NPS scores and call handling times.
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Work history, roles, and key accomplishments
Fresh Prints
Jul 2022 - Present (3 years 4 months)
Managing the order issues resolution management team for collegiate apparel, analyzing and reporting on order issues, and implementing methodologies to enhance order issue resolution. Ensuring customer satisfaction through effective client servicing.
Better.com
Aug 2021 - Mar 2022 (7 months)
Participated in the formulation and implementation of new systems and policies. Oversaw practices to ensure compliance with legal and business policies, and supported management in setting team expectations.
Personiv
Sep 2018 - Jul 2021 (2 years 10 months)
Managed resources and implemented policies for Centre Operations. Focused on operational excellence and improving call handling metrics while overseeing agent-related issues.
IndusInd Bank
Apr 2016 - Oct 2017 (1 year 6 months)
Oversaw service delivery operations, ensuring high-quality customer service and efficient process management. Focused on enhancing service delivery metrics.
American Express
Sep 2014 - Apr 2015 (7 months)
Provided customer support and service, addressing client inquiries and resolving issues effectively. Focused on maintaining high customer satisfaction.
MetLife GOSC
Jul 2010 - Aug 2014 (4 years 1 month)
Conducted compliance analysis and ensured adherence to regulatory standards. Assisted in documentation and reporting processes.
Degrees, certifications, and relevant coursework
JSMaster of Business Administration, Business Administration
2008 - 2011
Completed a Master of Business Administration with a focus on management principles and practices, enhancing skills in strategic planning and operational efficiency.
JSBachelor of Business Administration, Business Administration
2005 - 2008
Earned a Bachelor of Business Administration, gaining foundational knowledge in business operations, management, and customer service.
Software and tools used professionally
IndiaYou can contact Dave and 90k+ other talented remote workers on Himalayas.
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