katiefletcher100 User

As a dedicated customer-centric support specialist, I excel in utilizing CRM software to enhance customer interactions, increase retention, and improve operational efficiency. My experience spans various roles, including Technical Support Officer and Operations and Compliance Executive, where I have consistently exceeded performance metrics and driven customer satisfaction. I am skilled in technical troubleshooting and cross-functional collaboration, which has enabled me to diagnose and resolve complex issues effectively.

Throughout my career, I have implemented proactive support measures and developed troubleshooting guides that have significantly reduced resolution times and improved service delivery. My leadership experience includes supervising a team of customer support representatives, where I successfully enhanced customer engagement through efficient CRM workflows. I am passionate about fostering continuous improvement and leveraging customer feedback to drive product enhancements and operational excellence.