Kafayat Ibraheem

Supported operational leadership by guiding team members on CRM navigation and customer engagement strategies. Acted as the go-to person for CRM troubleshooting and high-complexity customer queries, ensuring all customer issues were resolved professionally.

Delivered outstanding service by taking ownership of customer problems and providing immediate solutions. Fostered a positive team culture by encouraging collaboration and peer support, while also handling sensitive complaints and retaining customers through empathy.

Delivered exceptional customer service by responding to inbound calls and accurately recording information. Supported customers professionally and friendly, solving queries while maintaining composure and logging all interactions on the central BT system.

Responded to inbound calls and accurately recorded important information on the CRM form. Managed booking and cancelling vaccination appointments, while maintaining confidentiality and adhering to the Data Protection Act.

Directed sales and marketing strategies for the company. Oversaw various aspects of the business to drive growth and achieve targets.

Assisted customers with their inquiries and provided support. Contributed to maintaining positive customer relations and ensuring smooth operations.

Completed a Bachelor of Zoology degree, gaining foundational knowledge in biological sciences. Studied various aspects of animal life, including physiology, ecology, and behavior.

Pursued a Master of Science in Public Health, focusing on advanced topics in public health. Developed expertise in health promotion, disease prevention, and public health policy.