I am looking for a customer service role where I can support customers through calls, emails, and chats while delivering excellent service. I am open to new opportunities, not afraid to learn new things, and a fast learner who adapts quickly to new processes and tools. I value teamwork, continuous growth, and contributing positively to the customer experience.
RCLooking for a job
Ricky Boy Carballo
@rickyboycarballo
Customer Service professional with over 2 years of BPO and remote experience. Fast learner, open to new challenges, and customer-focused.
PhilippinesWhat I'm looking for
I am a Customer Service professional with over 2 years of experience in BPO and remote work, supporting international clients through calls, emails, and chat. I am skilled in Zendesk ticket management, technical troubleshooting, and following up until issues are fully resolved. I am a fast learner, open to new challenges, and committed to delivering excellent customer experiences while contributing positively to team success.
Experience
Work history, roles, and key accomplishments
LL
Senior Customer Service Representative
Lykus Tech Co., Ltd
Dec 2024 - Dec 2025 (1 year)
Delivered end-to-end support for trail and game camera products, handled escalated technical cases (diagnostics, repairs, replacements, refunds), and reviewed junior reps' cases to ensure policy compliance and service quality.
LL
Senior Customer Service Rep
Lykus Tech Co., LTD
Dec 2024 - Dec 2025 (1 year)
Delivered end-to-end phone, email, and live chat support for trail and game camera products, handled escalated technical cases including diagnostics, repairs, replacements and refunds, and coordinated product partnerships with TikTok creators to support brand and sales goals.
IQCustomer Service Representative
IQOR
Dec 2022 - Jun 2023 (6 months)
Supported T‑Mobile prepaid customers with account management, billing and service issues, generated incremental revenue via upgrades and new lines, and maintained performance standards in a high-volume environment.
IP
Customer Service Representative
iQor Philippines
Dec 2022 - Jun 2023 (6 months)
Supported T-Mobile prepaid customers with billing and account issues, drove revenue via service upgrades and new-line offers, and applied account management strategies to reduce repeat contacts in a high-volume environment.
AF
Lead Generation Specialist
ARB Call Facilities
Mar 2020 - Sep 2020 (6 months)
Educated customers on loan products and services, consistently exceeded monthly sales quotas, and generated qualified leads that increased daily sales.
Education
Degrees, certifications, and relevant coursework
CC
Carlos Hilado Memorial State College
Bachelor of Science in Information Technology, Information Technology
Bachelor of Science in Information Technology coursework completed, focused on IT fundamentals and practical technology skills.
CC
Carlos Hilado Memorial State College
Bachelor of Science, Information Technology
Completed Bachelor of Science in Information Technology with coursework relevant to IT fundamentals and applications.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
25k-30k USD
Job categories
Customer Service AssociateCustomer SuccessCustomer Support RepresentativeCustomer Care RepresentativeCustomer Service AgentCustomer Experience RepresentativeCustomer Service AssociateCustomer Support AgentTechnical Support RepresentativeLead Generation SpecialistLead GeneratorAppointment SetterCustomer Service RepresentativeTechnical Support SpecialistRetention SpecialistCustomer Service Specialist[Customer Service Call Center] Call Center Customer Service Representative
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